[Remote] Customer Account Executive

Note: The job is a remote job and is open to candidates in USA. TeamDynamix is seeking a dedicated, driven Customer Account Executive to join our remote Customer Success team. In this role, you will own and grow a portfolio of existing customer accounts with a strong emphasis on revenue expansion, skillfully navigating complex customer needs and negotiating commercial outcomes.ResponsibilitiesOwn and manage a book of existing customers, driving account expansion, and long-term growthPartner with customers to develop and execute win-win negotiation strategies that maximize contract value while strengthening trusted relationshipsIdentify and map buying influencers, decision-makers, budgets, and purchasing criteria within assigned accountsDevelop deep expertise in TeamDynamix’s products & licensing models, enabling confident guidance during commercial discussionsProactively engage customers to uncover needs for consulting, implementation, and professional servicesCollaborate closely with Solutions Engineers to lead discovery conversations, position solutions, and deliver product demonstrations for expansion opportunitiesGenerate and qualify new opportunities within assigned accounts through proactive prospecting and strategic outreachMaintain accurate pipeline management, forecasting, and CRM hygieneSkillsAssociate degree required3–5+ years of quota-carrying SaaS sales experience with expansion or account management focusProven track record of driving expansion sales within existing enterprise accounts, particularly within public sector organizationsExperience using Salesforce to manage pipeline, forecast revenue, and track customer engagementExcellent active listening, critical thinking, and objection-handling skillsExceptional time management and organizational abilitiesTeam-oriented with a proven ability to collaborate across sales, solutions, and services teamsAbility to travel multiple times per yearBachelor's degree preferredHighly preferred: Experience in ITSM, ESM, PPM, iPaaS, or related workflow technology marketsBenefitsOffers CommissionComprehensive health insurance plans.Wellness programs that promote physical and mental well-being.Traditional and Roth 401(k) savings options with company match.Remote-first with flexible working hours.Prioritized work-life balance, with 15 observed days off in addition to PTO.Family-friendly policies including paid parental leave.Paid life insurance, short-term, and long-term disability insurance.Regular acknowledgement of achievements with recognition programs.Counseling services and resources for personal and professional challenges.Transparent communication about company goals, strategy, and performance.Regular feedback sessions and performance reviews.Anti-bias and anti-harassment training programs.Trust and autonomy in decision-making within your role.Work environment that encourages you to be your authentic self.Flat management structure with approachable leaders who want to hear your feedback.Company OverviewTeamDynamix is a SaaS company that offers process consulting, and managed and implementation services. It was founded in 2001, and is headquartered in Columbus, Ohio, USA, with a workforce of 51-200 employees. Its website is https://www.teamdynamix.com/.