[Remote] CSR (Customer Service Rep)

Note: The job is a remote job and is open to candidates in USA. Vizcom is looking to hire a CSR to support its growth and operational goals. The successful candidate will play a key role in delivering results within a fast-paced, high-performance environment by independently handling customer inquiries and resolving issues efficiently. Responsibilities Monitor incoming emails from customers with bookings for the next day, addressing cancellation requests, changes in booking details, and additional upgrade inquiries Proactively reach out to customers after their tour to solicit feedback and reviews Regularly check the company calendar for pending bookings and ensure timely arrangements Manage bookings from Online Travel Agencies (OTAs) such as GYG, Viator, and Musement, by accurately updating our system upon notification of sales Handle incomplete booking tasks by contacting customers who did not complete the booking process to understand reasons for abandonment Address payment failures by contacting customers experiencing technical payment issues and providing assistance Manage customer inquiries through various channels including chats, phone calls, and emails Respond to customer service inquiries related to tours, packages, and transfers promptly and professionally Update existing customer bookings in internal systems in matter of booked accommodation, transportation or other services Add / up-sale more services to bookings whenever applicable and possible Skills Excellent communication skills, both written and verbal Customer-focused mindset with a commitment to delivering exceptional service Ability to work independently and as part of a team in a fast-paced environment Strong organizational and time management abilities Company Overview Vizcom provides outdoor graphics, banners, and portable display products. It was founded in 2008, and is headquartered in Grand Rapids, Michigan, USA, with a workforce of 11-50 employees. Its website is