[Remote] Critical Systems Service Support Engineer

Note: The job is a remote job and is open to candidates in USA. Carrier Global Corporation is a global leader in intelligent climate and energy solutions, committed to sustainability and innovation. The Critical Systems Service Support Engineer will play a crucial role in expanding Aftermarket Services by solving complex system problems, mentoring junior engineers, and providing technical support to enhance customer satisfaction.ResponsibilitiesProvide solutions to complex system problems and lead others on how to resolve problemsMentor and develop less experienced Service Engineers on all field tools and technologyPerform system maintenance on field controllers, servers and workstations, and field hardwareCommunicate issues and recommend system enhancements, upgrades, and/or repairsMaintain feedback on equipment scheduling and modifications neededManage assigned work to exceed customers’ time and quality expectationsCommunicate and document project status and details for the customerProvide site-specific training to owners/operators on the upgrades/serviceProvide technical support for the Branch Offices on an as needed basisDevelop or assist in the development of sustainable offerings that complement WebCTRL building automation systems and provide value to customersParticipate in the creation and updating of the training content for Service EngineersCreate and maintain standard work instructions in accordance with the Operations Manual guidanceProvide local training and guidance that is aligned with ALFO standard work and best practicesCollaborate as a member of internal cross‑functional teams to drive timely resolution of customer needs and ensure consistent service experienceSkillsHigh School Diploma or GED6+ years of experience in Building Automation, HVAC, or related fieldPossess a current Driver's License and is insurable by the company's insuranceCapable of climbing ladders or using other lift equipment more than 8 feet above grade, and capable of lifting items up to 50lbsKnowledge of TCP/IP networks including wireless technologiesAbility to communicate technical information to a non-technical audienceAble to read and understand Architectural, Mechanical, and Electrical blueprintsExperience interacting with a large and diverse number of simultaneous challenges, requiring knowledge of multiple disciplinesBachelor's degree, associate degree, Technical/Business School Certificate or Diploma in HVAC Controls, or related fieldBenefitsShort-term cash incentives, subject to plan requirementsMedical, Dental, Vision; Wellness incentivesRetirement BenefitsPaid vacation days, up to 15 daysPaid sick days, up to 5 daysPaid personal leave, up to 5 daysPaid holidays, up to 13 daysBirth and adoption leaveParental leaveFamily and medical leaveBereavement leaveJury duty leaveMilitary leavePurchased vacationShort-term and long-term disabilityLife Insurance and Accidental Death and DismembermentHealth Savings AccountHealth Care Spending AccountDependent Care Spending AccountTuition AssistanceCompany OverviewCarrier is the provider of intelligent climate and energy solutions. It was founded in 1902, and is headquartered in Palm Beach Gardens, Florida, USA, with a workforce of 10001+ employees. Its website is https://www.corporate.carrier.com.