[Remote] Cresta AI Administrator

Note: The job is a remote job and is open to candidates in USA. Cresta is a company focused on enhancing customer experiences through its AI-driven platform. They are seeking a Cresta AI Administrator to configure and maintain their self-service product, provide insights, and support customer analysts in utilizing Cresta's tools effectively.ResponsibilitiesWork closely with customers to operationalize their program strategy using Cresta's self-service product, OperaObtain Opera certification and utilize keyword and utterance rules to identify key moments in contact center conversations and set up resulting actionsUtilize Cresta's voice analytics tools to understand emerging topics in contact center conversations and communicate them to the customerMonitor trends and anomalies using Cresta's tools to identify emerging topics and insights in customer conversationsUse Cresta's self-service tools to align the customer's business priorities with the contact center operationsRespond to ad hoc business requests for analysis and provide actionable insights derived from contact center dataOffer ongoing mentoring and support to the customer's own analysts, guiding them in effectively utilizing Cresta toolsCollaborate closely with the Cresta team and customers to drive success and maximize the value of Cresta's solutionsSkills1-5 Years relevant experienceExcellent written and verbal communication skills to effectively communicate insights and collaborate with customers and internal teamsStrong problem-solving skills to analyze complex data and provide actionable recommendationsComfortable working with SaaS software and quickly adapting to new tools and technologiesComfortable speaking with senior level executives at customersProficient in Microsoft Word, Excel, and PowerPoint/Google SlidesContact center experience preferredFamiliarity with speech analytics is preferred, but not criticalBenefitsMedical, dental, and vision plans, designed to fit you and your family’s needsFlexible vacation time to promote a healthy work-life blendPaid parental leave to support you and your familyCommunication & Wellness StipendComprehensive training and onboarding programs provided by Cresta.Opportunities for growth and professional development within the organization.Collaborative and supportive work environment with both Cresta and customer teams.EquityBonusCompany OverviewCresta uses artificial intelligence to assist sales and service agents in the quality of customer service. It was founded in 2017, and is headquartered in Sunnyvale, California, USA, with a workforce of 201-500 employees. Its website is https://www.cresta.com.