[Remote] Credit Union Back Office Operations Analyst III

Note: The job is a remote job and is open to candidates in USA. Jack Henry is a technology company focused on transforming financial services for community banks and credit unions. They are seeking an Application Support Analyst to guide credit unions through the implementation of their new core systems, providing training and support during the conversion process. This role involves working independently and collaboratively to ensure a smooth transition for clients while managing multiple projects.ResponsibilitiesAnalyzes the customer’s existing products/processes and consults with customer to map existing system to the JHA productPrepares the customer for the installation, takes the customer through the installation process, and provides training or support to the customer post-installationOversees/performs system set-up for customer (i.e., parameter/default set-up, creates job files for processing, etc.). Ensures related business processes will run on softwareProvides software support/guidance by answering questions on function, features and usage of software products. Support may be at the customer site or remoteCommunicates the customer’s needs/expectations with programmers, other team members, and team leaderMaintains effective communication with customer throughout entire project/caseIdentifies/maintains customer issues and ensures proper resolution. Maintains customer issue list by application and ensures all are forwarded to the appropriate personnel for resolutionPrepares training materials and documentation for customers and internal usersProvides onsite training and testing during the conversion processProvides training to less experienced peersMay perform other job duties as assignedSkillsAt least 4 years of credit union experience in back‑office operationsExcellent written and verbal communication skills, with the ability to explain complex information clearlyStrong ability to work both independently and collaboratively within a project team environmentWillingness to travel up to 30%, typically averaging one trip per month, with occasional months requiring additional travel depending on project phaseAbility to work extended hours while onsite, which may include evenings, weekends, and occasional holidays to support client implementation schedulesProven experience managing project‑based work, prioritizing tasks, and meeting deadlinesAssociate or bachelor's degree in a related fieldHands-on experience with Episys, including front‑office and/or back‑office functionalityFamiliarity with Jack Henry products or comparable competitor systems, along with a strong understanding of core application functionsAbility to analyze and translate customer data and business processes into accurate configurations within the Jack Henry systemExperience training customers on software, with the ability to explain concepts clearly and adapt to different learning stylesBenefitsComprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.Company OverviewJack Henry (Nasdaq: JKHY) is a well-rounded financial technology company that strengthens the connections between people and their financial institutions through technology and services that reduce the barriers to financial health. It was founded in 1976, and is headquartered in Monett, Missouri, USA, with a workforce of 5001-10000 employees. Its website is http://www.jackhenry.com.