[Remote] Credit & Collections Analyst

Note: The job is a remote job and is open to candidates in USA. Zayo Group is a company that provides mission-critical bandwidth to impactful organizations, utilizing an extensive network across North America and Europe. They are seeking a Credit & Collections Analyst to manage credit and collections functions for an assigned portfolio, ensuring customer satisfaction and achieving cash collection goals.ResponsibilitiesResponsible for collection activities of the assigned portfolio, including but not limited to ensuring consistent, timely follow up, as well as, and adherence to the standards of responsible collection practicesFollow up to customers within a “customer focused” framework; leading to the resolution of payment issues, by proactive Identification and resolution methodsAnalyze customer invoices to ensure contract terms and conditions are being followedCash applications and adjustments to specific accounts as provided by Treasury backupResolution of Customer Email and Phone inquiries expected within a 24 hour turn-aroundGather credit and/or collections reference information, as required when neededComplete ad hoc projects and related deliverables, as assignedProven ability to manage competing priorities under tight deadlinesUnderstand/ review customer’s claims and able to find quick resolutionHandle dispute resolution for Fortune 500 customer accounts by investigating and researching claims, deductions, or disputes to determine validity in a timely fashionThe ability to effectively answer questions and resolve issues with limited informationAbility to take initiative to quickly research and identify the right solution to uncommon issues or inquiriesSkillsResponsible for collection activities of the assigned portfolio, including but not limited to ensuring consistent, timely follow up, as well as, and adherence to the standards of responsible collection practicesFollow up to customers within a 'customer focused' framework; leading to the resolution of payment issues, by proactive Identification and resolution methodsAnalyze customer invoices to ensure contract terms and conditions are being followedCash applications and adjustments to specific accounts as provided by Treasury backupResolution of Customer Email and Phone inquiries expected within a 24 hour turn-aroundGather credit and/or collections reference information, as required when neededComplete ad hoc projects and related deliverables, as assignedProven ability to manage competing priorities under tight deadlinesUnderstand/ review customer's claims and able to find quick resolutionHandle dispute resolution for Fortune 500 customer accounts by investigating and researching claims, deductions, or disputes to determine validity in a timely fashionThe ability to effectively answer questions and resolve issues with limited informationAbility to take initiative to quickly research and identify the right solution to uncommon issues or inquiriesMust have strong general knowledge of the billing and collections process cyclesMust possess strong written and verbal communication skills with the ability to articulate challenges and present actions and solutions, along with excellent customer service skillsHave the ability to work well under pressure while maintaining a professional and positive demeanor and continually multi-task to meet deadlinesAbility to work effectively in a matrix organization using interdepartmental communicationStrong negotiation skills and use solid judgment in changing a customer's objections into a commitment to payExperience with dispute resolution for Fortune 500 customer accounts by investigating and researching claims, deductions, or disputes to determine validity in a timely fashionThree to five years previous collections experience within an Accounting environment (previous high-tech experience preferred)Experience in a multi-functional role and using multi-company accounting software package – Oracle PreferredComplete use and functionality of the Microsoft 2010 Office product suiteAdvanced level Excel experience is requiredDispute resolution for Fortune 500 customer accounts is highly desired4 year college degree preferred, but not required in Accounting, Business or equivalent experienceBenefitsNon- sales roles may be eligible to participate in a discretionary annual incentive plan.Sales roles may be eligible to participate in a sales incentive plan.Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.Excellent Health, Dental & Vision InsuranceRetirement 401(k) Savings PlanGenerous paid time off policy including paid parental leaveCompany OverviewFor more than 18 years, Zayo Group of companies has helped the world’s most ambitious organizations build the infrastructure behind what’s next. It was founded in 2007, and is headquartered in Boulder, Colorado, USA, with a workforce of 5001-10000 employees. Its website is http://www.zayo.com.Company H1B SponsorshipZayo Group has a track record of offering H1B sponsorships, with 2 in 2026, 12 in 2025, 3 in 2024, 7 in 2023, 4 in 2022, 6 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.