[Remote] Credentialing Systems Analyst

Note: The job is a remote job and is open to candidates in USA. LifeStance Health is a leading mental health practice group dedicated to improving the mental health of individuals and communities. The Credentialing Systems Analyst is responsible for leading credentialing-related operational and analytical initiatives to enhance clinician and payer data management, collaborating with various teams to develop scalable solutions and improve data integrity.ResponsibilitiesAnalyze current state workflows, identify system or process gaps, recommend improvements that reduce manual work, improve data quality and support timely clinician onboarding and payer enrollmentDesign and implement new credentialing workflows, reporting structures, and system configurations within CredentialingFacilitate meetings and collaborate cross-functionally with Billing, Revenue Cycle, Digital, Intake, Compliance, Managed Care, and other operational partnersPartner with RCM and Billing teams to support analyses of credentialing related claim denials, provider data mismatches, directory discrepancies and downstream revenue cycle impactsTranslate business requirements from cross functional teams into clear system, workflow, reporting and data requirementsLead operational initiatives focused on improving provider and payer data integrity, workflow efficiency, and cross-functional alignmentDesign and maintain various credentialing reports, dashboards, scorecards, data extracts and audit tools that support operational visibility and leadership decision-makingTranslate operational issues and business needs into system, workflow, reporting, and process solutionsIndependently diagnose operational issues, determine appropriate remediation, implement solutions, and ensure sustained resolution within assigned scopeEscalate policy, regulatory, compliance, or enterprise-impacting matters to leadership, as appropriateCollaboratively support the management, maintenance, and continuous improvement of credentialing systems and operational processesCreate, update, and maintain credentialing training resources and support training for new hires and team membersAct as a subject matter expert for credentialing systems, workflows, and operational processes, including assisting with issue resolution and help desk supportSupport workflow optimization, process standardization, reporting, analytics, and operational readiness initiatives across Credentialing OperationsEnsure credentialing-related provider information is maintained accurately, consistently, and in a timely mannerUnderstand credentialing coordinator responsibilities and support operational efforts related to provider credentialing and data managementSupport cross-functional initiatives that impact operational workflows, provider data integrity, and downstream business processesPerform other duties as assignedSkills5+ years of experience leading operational initiatives and supporting systems with experience working with CRM systems, preferably Salesforce Health Cloud, including system integration, workflow support, reporting, analytics, and user trainingExperience in a medical services or medical technology environmentExperience supporting cross-functional operational initiatives and process improvement effortsStrong customer service and stakeholder partnership skillsStrong written, verbal, and interpersonal communication skillsStrong analytical, organizational, and problem-solving capabilitiesExperience with SQL, Power Query, data modeling, data governance, system integrations, APIs or data warehouse conceptsExperience developing SOPs, business requirements, user guides and audit documentationStrong computer proficiency including Microsoft Office, Adobe Reader, PDF applications, and reporting/dashboard toolsAbility to prioritize, manage, and execute multiple initiatives in a fast-paced environmentAbility to work independently, exercise sound judgment within scope, and drive initiatives through resolutionProcess-oriented and forward-thinking mindset with attention to operational consistency and data qualityDemonstrated awareness, inclusivity, sensitivity, humility, and experience working with individuals from diverse backgrounds and experiencesBenefitsMedicalDentalVisionAD&DShort and long-term disabilityLife insuranceA 401k retirement savings with employer matchPaid parental leavePaid time offHoliday payEmployee Assistance ProgramCompany OverviewLifeStance is a national provider of behavioral healthcare services with operations across the country. It was founded in 2017, and is headquartered in Bellevue, Washington, USA, with a workforce of 5001-10000 employees. Its website is https://lifestance.com/.