[Remote] Creative Account Manager

Note: The job is a remote job and is open to candidates in USA. Brilliant is an innovative branded products and corporate gifting company that focuses on creativity and technology. The Creative Account Manager role involves building relationships with clients, understanding their goals, and managing gifting projects from concept to execution while ensuring client satisfaction and revenue growth.ResponsibilitiesServe as the primary strategic partner to clients — cultivating strong relationships through regular touch points and consultative guidanceConsistently meets or exceeds revenue and margin goalsManage a wide variety of clients, effectively adapt and prioritize various clients needsCultivates client relationships with regular touch points, sharing new gifting opportunities and company offeringsLead client projects from initial concept to approval and final revenue using a consultative sales approach and proven relationship-building strategiesManages escalations with urgency and empathy to maintain client trust and satisfactionServe as the primary point of contact and act as a the primary liaison between internal stakeholders– effectively communicating and balancing resourcesDemonstrates expertise in pitching, selling, and guiding the implementation processProduces consistent, creative direction to the creative team to execute Lookbooks and programming briefsSkills3+ years of full-time experience in customer success, client services, sales or account managementProven track record owning revenue targets — growing a book of business while protecting margins and forecasting effectivelyStrong relationship-builder with high emotional intelligence and executive presence; comfortable leading strategic conversations with senior stakeholdersAbility to manage multiple priorities, stakeholders, and timelinesExcellent written and verbal communication skills. Ability to adapt to appropriate communication channel based on audience and messageTech savvy - working experience with platforms like Salesforce, Slack, Google Suite, ticketing system like Front is a plusA mindset of ownership and continuous improvementComfortable and confident in a variety of client-facing scenariosComfortable owning a revenue goals and managing a book of business with growth expectationsUnderstands how to identify upsell opportunities and convert them into revenueProactive in spotting churn risks and developing strategies to retain and grow client accountsBenefitsMedical, Dental, & Vision benefitsFlexible PTOPaid company holidaysWork from home stipend for new hiresCompany OverviewBrilliant is a branded product and corporate gifting company with a focus on technology, quality, and creativity. It was founded in 2015, and is headquartered in San Francisco, California, USA, with a workforce of 51-200 employees. Its website is http://brilliantmade.com.