[Remote] CPC Processor I Customer Support - Remote

Note: The job is a remote job and is open to candidates in USA. Datavant is the data collaboration platform trusted for healthcare, committed to making health data secure and accessible. They are seeking a CPC Processor I for Customer Support to handle inquiries related to the release of information, maintain customer service standards, and ensure compliance with company policies.ResponsibilitiesAnswer and conduct business on the telephone while maintaining excellent Customer ServiceAnswering release of information related telephone calls and inquiries accurately and timelyReview, research, resolve and respond to inquiries that are received via telephone, email or written correspondenceDocument all calls, inquiries and resolution in detail in appropriate areas of our software systemsFollow all department and/or site specific processes and procedures accordinglyMeet and maintain the department’s productivity and quality assurance expectationsResponsible for following all company policies and procedures as posted or communicated by managementMaintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidenceMaintains a high level of professionalism and good rapport with co-workers and members of managementMaintain open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc. immediatelyPerforms work in accordance with the training and direction provided and adheres to facility specific proceduresAttends mandatory employee in-service meetings and/or training sessions, if so directedMaintain an acceptable attendance record and reports to work as scheduledPerforms other duties as assignedSkillsAnswer and conduct business on the telephone while maintaining excellent Customer ServiceAnswering release of information related telephone calls and inquiries accurately and timelyReview, research, resolve and respond to inquiries that are received via telephone, email or written correspondenceDocument all calls, inquiries and resolution in detail in appropriate areas of our software systemsFollow all department and/or site specific processes and procedures accordinglyMeet and maintain the department's productivity and quality assurance expectationsResponsible for following all company policies and procedures as posted or communicated by managementMaintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidenceMaintains a high level of professionalism and good rapport with co-workers and members of managementMaintain open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc. immediatelyPerforms work in accordance with the training and direction provided and adheres to facility specific proceduresAttends mandatory employee in-service meetings and/or training sessions, if so directedMaintain an acceptable attendance record and reports to work as scheduledPerforms other duties as assignedTo ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etcBenefitsFlexible Schedule: Exact shift times will be determined based on business needs, with 8.5-hour shifts scheduled between 8:00 AM and 9:00 PM EST.To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc.Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis.Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.If you need an accommodation while seeking employment, please request it here, by selecting the ‘Interview Accommodation Request’ category.Requests for reasonable accommodations will be reviewed on a case-by-case basis.Company OverviewDatavant protects, connects, and delivers the world’s health data to power better decisions and advance human health. It was founded in 2017, and is headquartered in Phoenix, Arizona, USA, with a workforce of 5001-10000 employees. Its website is https://datavant.com.