[Remote] Corporate Operations Manager - Offshore Operations

Note: The job is a remote job and is open to candidates in USA. Marsh McLennan Agency is a leading provider of business insurance and employee benefits solutions. The Corporate Operations Manager will oversee the transition of work from servicing teams to offshore support models, ensuring operational efficiency and quality across processes.ResponsibilitiesConduct discovery for identified work targeted for offshore transitionSupport solutioning for transition design and service readinessLead implementation activities and transition coordinationProvide subject matter expert support during setup, go-live, and stabilizationMonitor BAU performance, service quality, and process adherenceCreate and maintain SOPs, job aids, and knowledge articlesEnable training and knowledge transfer for offshore teamsSupport system conversions and process changesDrive standardization, efficiency, and continuous improvementManage stakeholder communication for assigned processesSkillsCollege Degree or equivalent education, training and work-related experienceSeven years of experience in insurance industryLeadership experienceHighly effective written / verbal communication and facilitation skillsProven ability to act with responsiveness, urgency and professionalism in all matters while prioritizing responsibilities and proactively accomplishing goalsStrength in providing strategic level input with the ability to influence others at all levels of the organizationKnowledge of insurance specific systems and applicationsBenefitsGenerous time off, including personal and volunteeringTuition reimbursement and professional development opportunitiesHybrid workCharitable contribution match programsStock purchase opportunitiesPerformance-based incentivesHealth and welfare benefitsTuition assistance401K savings and other retirement programsEmployee assistance programsCompany OverviewThis LinkedIn page is closed. Please follow us at Marsh on LinkedIn. It was founded in 1871, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is https://www.marshmclennan.com.Company H1B SponsorshipMarsh McLennan has a track record of offering H1B sponsorships, with 4 in 2025, 2 in 2024, 8 in 2023, 6 in 2022, 11 in 2020. Please note that this does not guarantee sponsorship for this specific role.