[Remote] Corporate Counsel - EMEA

Note: The job is a remote job and is open to candidates in USA. Customer.io is a platform that helps companies send automated communications effectively. They are seeking an EMEA Corporate Counsel to support their presence across Europe, focusing on commercial execution and privacy advisory while collaborating with various teams to simplify legal processes and enable business growth.

Responsibilities
• Draft and negotiate SaaS customer agreements for EMEA, including MSAs, order forms, SOWs, renewals, and amendments
• Own and improve key deal terms such as DPAs, security language, SLAs, liability frameworks, and playbooks
• Work closely with Sales and Deal Desk to keep deals moving and reduce friction
• Support vendor or procurement reviews as needed, without losing focus on sales-side work
• Advise on GDPR, UK GDPR, and related privacy issues in a way that’s practical and usable for the business
• Draft and negotiate DPAs, SCCs, and privacy-related terms in customer contracts
• Partner with Product and Security on privacy-by-design reviews and DPIA-style assessments
• Support customer privacy inquiries, audits, questionnaires, and incident response when required
• Build and maintain templates, fallback positions, and internal guidance so teams can move faster with consistency
• Advise on cross-functional initiatives impacting EMEA operations, including GTM programs and new product features
• Improve legal workflows, intake, and knowledge management within your scope
• Help reinforce a Legal culture that is pragmatic, responsive, and trusted

Skills
• 5+ years post-JD experience, including meaningful SaaS commercial contracting experience (sales-side required)
• Strong experience with European privacy frameworks, including GDPR / UK GDPR and how privacy issues show up in product and contracts
• Experience supporting EMEA-facing teams, with comfort working across time zones and cultures
• Excellent drafting and negotiation skills, with the ability to explain risk in plain language
• Highly organized and responsive, able to manage multiple workstreams without losing clarity
• J.D. from a U.S. law school and active bar admission in at least one U.S. jurisdiction
• Must be based in a European time zone (required)
• Strong fluency in English required
• Strong preference for Ireland or the UK; other European locations considered case by case
• Prior experience supporting EMEA sales teams at a SaaS or cloud company
• Hands-on experience with SCCs, TIAs, and international data transfer frameworks
• Experience working with or inside European companies
• Privacy credential (e.g., CIPP/E) or equivalent depth through practice
• Comfort building playbooks, training, and scalable contracting workflows
• Prior in-house experience at a technology company

Benefits
• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
• 16 weeks paid parental leave
• Unlimited PTO
• Stipends for remote work and wellness
• A professional development budget

Company Overview
• Customer.io enables users to send newsletters to selected segments of customers using their website data. It was founded in 2012, and is headquartered in Beaverton, Oregon, USA, with a workforce of 201-500 employees. Its website is https://customer.io.

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