[Remote] Corporate Account Manager
Note: The job is a remote job and is open to candidates in USA. Sharebite is the leading food ordering platform built for companies to feed their employees. The Corporate Account Manager will be responsible for ensuring corporate clients are successful with the Sharebite platform by advocating for customer satisfaction, managing account setups, and driving cross-functional collaboration to solve customer challenges.
Responsibilities
• Work closely with the corporate sales team on understanding specific client requirements and pain points
• Synthesize information gathered across client conversations to assess the best set of configurations / structure for client accounts, and manage 'A through Z' account set up process
• Liaise cross functionally in order to ensure that new client needs are prioritized from a product and operations perspective
• Answer ongoing client inquiries as they relate to onboarding / implementation, up until and after a client’s official launch date
• Make strategic decisions to ensure an extremely smooth and efficient onboarding process and launch for each corporate client
• Provide feedback to the corporate sales and account management / customer success teams, in order to close communication gaps
• Effectively manage time to make each client feel special through a professional handholding experience
• Maintain all corporate client information within our CRM platform, Salesforce
• Serve as the primary orchestrator of client relationships, coordinating across internal teams to ensure customer needs are prioritized and delivered
• Own accountability for follow-through on client requests, ensuring seamless communication and execution across all internal teams
• Drive cross-functional collaboration to solve complex customer challenges, from problem identification through solution delivery
• Manage the contract renewal cycle from scheduling initial meetings through negotiation, contract changes, and signature
• Identify whitespace in accounts and create value-based presentations to promote upgrades and cross-sells
• Consult with our existing customers to recommend additional solutions from the Sharebite portfolio
• Devise and execute account strategies and plans to maximize account growth
• Provide high touch client service, including escalation and coordination of support issues as needed
• Demonstrate ability to grow accounts with increased conversion from upsell identification to closed won
• Take on a buddy assignment for new team members as they go through the onboarding process
• Participate in training sessions for new team members during their onboarding
Skills
• Bachelor's degree from an accredited college or university, or relevant experience
• 3+ years of experience in B2B customer success or account management, ideally at a SaaS or growth-stage tech company
• Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements
• Ability to work with a cross functional team (remotely)
• Demonstrated ability to remain composed and effective in high-pressure, fast-paced environments
• Consultative selling skills, ability to fully understand a client's business needs, and how the Sharebite offering can be fully utilized
• Exceptional written and verbal communication skills demonstrated through email, conference calls, client visits and presentations, and internal meetings
• High level of organization and focus, and ability to work under pressure
• Strong familiarity with CRM solutions (e.g. Salesforce)
• Technical aptitude and ability to learn new concepts quickly
• Experience with Salesforce is preferred
• An understanding of the technical components around account management is a plus
Benefits
• Equity
• Multiple health insurance options
• A wide range of benefits, including a daily meal stipend
Company Overview
• Sharebite is an employee meal benefits platform built for the modern workforce, including office, remote, and hybrid teams. It was founded in 2017, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is http://sharebite.com.
Apply To This Job
Responsibilities
• Work closely with the corporate sales team on understanding specific client requirements and pain points
• Synthesize information gathered across client conversations to assess the best set of configurations / structure for client accounts, and manage 'A through Z' account set up process
• Liaise cross functionally in order to ensure that new client needs are prioritized from a product and operations perspective
• Answer ongoing client inquiries as they relate to onboarding / implementation, up until and after a client’s official launch date
• Make strategic decisions to ensure an extremely smooth and efficient onboarding process and launch for each corporate client
• Provide feedback to the corporate sales and account management / customer success teams, in order to close communication gaps
• Effectively manage time to make each client feel special through a professional handholding experience
• Maintain all corporate client information within our CRM platform, Salesforce
• Serve as the primary orchestrator of client relationships, coordinating across internal teams to ensure customer needs are prioritized and delivered
• Own accountability for follow-through on client requests, ensuring seamless communication and execution across all internal teams
• Drive cross-functional collaboration to solve complex customer challenges, from problem identification through solution delivery
• Manage the contract renewal cycle from scheduling initial meetings through negotiation, contract changes, and signature
• Identify whitespace in accounts and create value-based presentations to promote upgrades and cross-sells
• Consult with our existing customers to recommend additional solutions from the Sharebite portfolio
• Devise and execute account strategies and plans to maximize account growth
• Provide high touch client service, including escalation and coordination of support issues as needed
• Demonstrate ability to grow accounts with increased conversion from upsell identification to closed won
• Take on a buddy assignment for new team members as they go through the onboarding process
• Participate in training sessions for new team members during their onboarding
Skills
• Bachelor's degree from an accredited college or university, or relevant experience
• 3+ years of experience in B2B customer success or account management, ideally at a SaaS or growth-stage tech company
• Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements
• Ability to work with a cross functional team (remotely)
• Demonstrated ability to remain composed and effective in high-pressure, fast-paced environments
• Consultative selling skills, ability to fully understand a client's business needs, and how the Sharebite offering can be fully utilized
• Exceptional written and verbal communication skills demonstrated through email, conference calls, client visits and presentations, and internal meetings
• High level of organization and focus, and ability to work under pressure
• Strong familiarity with CRM solutions (e.g. Salesforce)
• Technical aptitude and ability to learn new concepts quickly
• Experience with Salesforce is preferred
• An understanding of the technical components around account management is a plus
Benefits
• Equity
• Multiple health insurance options
• A wide range of benefits, including a daily meal stipend
Company Overview
• Sharebite is an employee meal benefits platform built for the modern workforce, including office, remote, and hybrid teams. It was founded in 2017, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is http://sharebite.com.
Apply To This Job