[Remote] Corporate Account Manager

Note: The job is a remote job and is open to candidates in USA. Sharebite is the leading food ordering platform built for companies to feed their employees. The Corporate Account Manager will be responsible for ensuring corporate clients are successful with the Sharebite platform by advocating for customer satisfaction, managing account setups, and driving cross-functional collaboration to solve customer challenges.ResponsibilitiesWork closely with the corporate sales team on understanding specific client requirements and pain pointsSynthesize information gathered across client conversations to assess the best set of configurations / structure for client accounts, and manage 'A through Z' account set up processLiaise cross functionally in order to ensure that new client needs are prioritized from a product and operations perspectiveAnswer ongoing client inquiries as they relate to onboarding / implementation, up until and after a client’s official launch dateMake strategic decisions to ensure an extremely smooth and efficient onboarding process and launch for each corporate clientProvide feedback to the corporate sales and account management / customer success teams, in order to close communication gapsEffectively manage time to make each client feel special through a professional handholding experienceMaintain all corporate client information within our CRM platform, SalesforceServe as the primary orchestrator of client relationships, coordinating across internal teams to ensure customer needs are prioritized and deliveredOwn accountability for follow-through on client requests, ensuring seamless communication and execution across all internal teamsDrive cross-functional collaboration to solve complex customer challenges, from problem identification through solution deliveryManage the contract renewal cycle from scheduling initial meetings through negotiation, contract changes, and signatureIdentify whitespace in accounts and create value-based presentations to promote upgrades and cross-sellsConsult with our existing customers to recommend additional solutions from the Sharebite portfolioDevise and execute account strategies and plans to maximize account growthProvide high touch client service, including escalation and coordination of support issues as neededDemonstrate ability to grow accounts with increased conversion from upsell identification to closed wonTake on a buddy assignment for new team members as they go through the onboarding processParticipate in training sessions for new team members during their onboardingSkillsBachelor's degree from an accredited college or university, or relevant experience3+ years of experience in B2B customer success or account management, ideally at a SaaS or growth-stage tech companyAbility to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagementsAbility to work with a cross functional team (remotely)Demonstrated ability to remain composed and effective in high-pressure, fast-paced environmentsConsultative selling skills, ability to fully understand a client's business needs, and how the Sharebite offering can be fully utilizedExceptional written and verbal communication skills demonstrated through email, conference calls, client visits and presentations, and internal meetingsHigh level of organization and focus, and ability to work under pressureStrong familiarity with CRM solutions (e.g. Salesforce)Technical aptitude and ability to learn new concepts quicklyExperience with Salesforce is preferredAn understanding of the technical components around account management is a plusBenefitsEquityMultiple health insurance optionsA wide range of benefits, including a daily meal stipendCompany OverviewSharebite is an employee meal benefits platform built for the modern workforce, including office, remote, and hybrid teams. It was founded in 2017, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is http://sharebite.com.