[Remote] Conversational Experience Designer - Healthcare/Claims

Note: The job is a remote job and is open to candidates in USA. Beacon Hill is seeking a Conversational Experience Designer with extensive conversational UX experience, particularly in the healthcare or insurance industry, for a remote contract role. The primary responsibility is to enhance user interactions in voice and chat experiences by applying UX insights during the discovery phase.ResponsibilitiesHelp frame the most important user tasks to solve by contributing UX insight during early discoveryIdentify where usability, comprehension, trust, or interaction breakdowns create friction across voice and chat experiencesSkillsAt least 7 years of conversational UX experienceKnowledge of the healthcare or insurance industryExperience designing conversational experiences for AI assistants, chatbots, virtual assistants, or voice-enabled productsStrong writing, interaction design, and systems-thinking skillsExperience designing multi-turn dialogue, fallback behavior, and recovery patternsAbility to connect user insight to product direction, not just interface executionExperience with AI or LLM-powered productsExperience designing across both chat and voice modalitiesFamiliarity with regulated or high-trust environmentsBenefitsHealth dental and vision benefits to its contracted employeesMedical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibilityCompany OverviewBeacon Hill offers business consulting services. It was founded in 2000, and is headquartered in Boston, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is https://bhsg.com.