[Remote] Controller (Strategic Finance & Operations) – Worldwide Remote

Note: The job is a remote job and is open to candidates in USA. HelpGrid is a performance-driven growth partner for eCommerce brands in the health and wellness space. They are seeking a Controller to take full ownership of financial clarity, reporting integrity, and business insight across the company, acting as the financial operator and providing actionable insights for leadership.ResponsibilitiesReview and validate monthly financial statements prepared by the centralized finance teamEnsure revenue, commissions, and operational costs are accurately categorized and aligned with business realityMaintain full confidence in the integrity, accuracy, and consistency of financial dataOwn and improve the month-end close process, driving efficiency, speed, and accuracyIdentify discrepancies, inconsistencies, and unusual financial trends, and drive resolution proactivelyBuild and continuously improve financial reporting structures for leadershipAnalyze profitability across services, clients, and business verticalsProvide clear insights into revenue drivers, cost structure, and operational marginsEnsure reporting evolves alongside company growth and increasing complexityPartner closely with the CEO and leadership team to provide actionable financial insightsTranslate accounting data into clear explanations of business performance and key driversHelp leadership understand what changed, why it changed, and what actions to takeAct as a trusted advisor, providing recommendations and constructively challenging assumptions when neededEnsure financial insights lead to clear, actionable decisions, not just reportingAssess and improve financial workflows, reporting systems, and data structuresBuild or redesign financial processes to increase clarity, scalability, and reliabilityIntroduce automation and tools to reduce manual work and improve accuracyPartner cross-functionally to improve financial visibility across the organizationWork closely with the centralized finance team responsible for accounting operationsReview financial statements and reconciliations to ensure accuracy and completenessProvide guidance on financial structure, categorization, and reporting improvementsEnsure accounting outputs align with operational realityAct as the primary financial owner for HelpGrid within the broader organizationSkills7+ years of experience in accounting, finance, or financial operationsStrong understanding of financial reporting, revenue recognition, and cost structuresProven ability to own and improve month-end close and reporting processesStrong analytical skills with the ability to interpret and clearly explain financial dataAdvanced Excel / Google Sheets proficiencyExperience operating in a fast-paced, high-growth environments with high expectations for speed, accuracy, and accountabilityAbility to trace financial outputs back to source data and validate accuracyExperience in variable cost environments (e.g., e-commerce, performance-driven businesses)Background combining accounting + FP&A / operational financeExperience working directly with CEOs or senior leadershipTrack record of building or redesigning financial processes from the ground upExposure to multi-entity or international structuresCompany OverviewHelpGrid offers customer support and answering services via phone calls, texts, and emails. It was founded in 2015, and is headquartered in Wilmington, Delaware, USA, with a workforce of 51-200 employees. Its website is https://helpgrid.com/.