[Remote] Contents Claims Coordinator

Note: The job is a remote job and is open to candidates in USA. Solera Holdings, LLC. is a company that provides services to help adjusters and claims professionals in property insurance. They are seeking a Contents Claims Coordinator who will be responsible for managing complex claims assignments, ensuring successful claims setup, and providing customer service support.ResponsibilitiesTriage and Handling of complex assignments to ensure claims are set up for successOwnership of files from Triage to Valuation services; right-sizing effort and collaboration as neededManages all tasks and actions necessary to move claims to Contents ValuationResponds appropriately and professionally to customers both internally and externallyCollaborate with all business units and queues within Enservio; across both Valuation and Inventory ServicesEffectively understand all requirements for specific claim handling and offer solutions to right-size the assignmentAdheres to all applicable service levelsWork closely with Adjuster Owners on accountsAssists with special projects assigned by managementProvide customer service via Live Chat & HotlinePrimarily focused on Commercial claims but will also support Personal lines claimsSkillsDemonstrated ability to thrive in a fast-paced, results-driven environment with a focus on continuous improvement in quality and processStrong multitasking skills with the ability to collaborate effectively across teams throughout the daySelf-motivated and capable of maintaining high productivity in a remote work settingExcellent written and verbal communication skillsStrong analytical, listening, and problem-solving abilitiesProven time management skills with the ability to meet tight deadlinesExperience resolving claims efficiently within defined service-level agreementsAbility to prioritize tasks and manage workload independently with strong attention to detailComfortable making sound decisions with minimal supervisionProficient in Microsoft Office Suite, especially Excel; ability to quickly learn new applications and tools1-3 years of customer service experienceMust have flexibility to work varied shifts, including late hours, based on business needsPrior experience or knowledge in property and casualty claims is preferred but not requiredAssociate's or Bachelor's degree preferred; equivalent experience will be consideredCompany OverviewSolera is the global leader in vehicle lifecycle management software-as-a-service, data, and services. It was founded in 2005, and is headquartered in West Lake Hills, Texas, USA, with a workforce of 5001-10000 employees. Its website is https://www.solera.com/.