[Remote] Content & Support Operations Coordinator

Note: The job is a remote job and is open to candidates in USA. Storyteller is a high growth B2B SaaS platform that enables companies to integrate Stories into their platforms. The role involves executing live content operations for clients, managing workflows, and ensuring quality control during live events.ResponsibilitiesExecute live content operations for clients, ensuring content is published accurately and on timeManage detail-heavy, repeatable workflows with consistency and a high standard of qualityMonitor live content activity and respond quickly to issues, deadlines, and changing priorities during eventsUse judgement to resolve routine operational issues independently, escalating when needed and with clear contextMaintain strong quality control across client content and live workflowsWork across internal tools and systems to keep operations running smoothly and efficientlySupport the delivery of a reliable, high-quality experience for clients and end usersEmbrace AI-first ways of working, showing curiosity about new tools and a willingness to adopt better, faster ways of operatingIdentify opportunities to improve workflows, reduce errors, and make day-to-day operations more effectiveSkillsReliable access to a stable internet connection and a suitable remote working setupFlexibility to work rotating shifts, including evenings, weekends, and hours aligned with live events and US coverage needsA strong track record of getting operational work done accurately, reliably, and on timeExceptional attention to detail and the ability to maintain high standards in repetitive but business-critical tasksStrong organisational skills, with the ability to manage multiple priorities and stay calm under pressureAbility to follow established processes consistently, while also applying good judgement when something falls outside the playbookComfortable working independently and taking ownership of problems before escalatingConfidence in figuring things out, using available resources, and making sensible decisions in fast-moving situationsCurious, coachable, and quick to learn new tools, systems, and ways of working, including AI-enabled workflowsClear written communication and the ability to collaborate effectively with internal teamsA proactive mindset with the energy to take initiative and keep work movingExperience in operations, content operations, publishing, coordination, moderation, or other execution-focused rolesExperience in environments where accuracy, speed, judgement, and consistency all matterExperience handling live, time-sensitive, or deadline-driven workExperience using CMS platforms, spreadsheets, dashboards, ticketing systems, or workflow toolsExperience identifying issues, solving routine problems independently, and knowing when escalation is truly neededExperience improving processes or making day-to-day operational workflows more efficientExperience in a SaaS, media, sports, or digital content environmentA strong interest in sports and live eventsBenefits33 Days Paid Leave and BenefitsFully remote working anywhere in South AfricaCompany OverviewWe built a Stories SDK so you don't have to It was founded in 2019, and is headquartered in Edinburgh, Edinburgh, City of, GBR, with a workforce of 11-50 employees. Its website is https://www.getstoryteller.com/.