[Remote] Content Strategist

Note: The job is a remote job and is open to candidates in USA. Aditi Consulting is seeking a Content Strategist who is passionate about product and user experiences. The role involves using data-driven thinking to create effective resources for WhatsApp users, including content for Generative AI, while collaborating with cross-functional teams to enhance support experiences.ResponsibilitiesFind and verify insights: Conduct Root Cause Analyses (RCAs) on user support tickets to identify issues with our support chatbot, including issue replication and debugging. Scope the prevalence and impact of issues using available data toolsResolve content issues: Mitigate identified issues through content updates, prompt engineering, and index patching, iterating as needed to ensure accuracy and qualityTriage and escalate: Where issues fall outside of content such as retrieval, response generation, or platform bugs triage and route to the relevant teams (e.g. Engineering, Support Ops) with clear, well-documented contextTest and validate: Dogfood the support chatbot to verify issue resolution post-fix, and debug further if issues persistWrite, edit, test, and improve Help Center articles and customer support responses grounded in content strategyDevelop and refine content to enable Generative AI experiencesApply, maintain, and champion content standards and best practices across the teamUse data to inform content decisions and partner with cross-functional teams to improve WhatsApp's support experiencesManage multiple projects simultaneously with close attention to detail, navigating tight and frequently shifting deadlinesCollaborate with Product, Engineering, and Operations teams to craft effective, empathetic support messagingRaise feedback and process improvement recommendations with associated teams to continuously enhance workflows and toolingSkillsBachelor's degree in English, Communications, or a relevant field (or equivalent international qualification)2+ years of experience in technical writing or content strategy role6+ months of experience writing content for Generative AIDemonstrated critical thinking and editorial judgment around complex, sensitive topics, with a track record of managing large AI-enabling content setsProven ability to plan and write online help content and customer support responses for social media platforms and/or mobile appsExperience with content management systems (CMS) and project management toolsProject management experience, including navigating ambiguity and balancing competing prioritiesFamiliarity with data analysis, XML editing, and AI toolsExperience conducting root cause analysis or debugging user-facing product issuesComfort working with basic data querying or scripting tools to scope issue prevalenceBenefitsNon-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law.Full-time employees are eligible to select from different benefits packages.Packages may include medical, denmatch, lifeion benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus.Sick leave and mobile phone reimbursement provided based on state or local law.Company OverviewAditi Consulting is a firm that stays abreast of offering technological solutions, project management and digital transformation. It was founded in 1994, and is headquartered in Bellevue, Washington, USA, with a workforce of 1001-5000 employees. Its website is https://aditiconsulting.com.Company H1B SponsorshipAditi Consulting has a track record of offering H1B sponsorships, with 4 in 2026, 55 in 2025, 44 in 2024, 25 in 2023, 26 in 2022, 24 in 2021, 30 in 2020. Please note that this does not guarantee sponsorship for this specific role.