[Remote] Content Specialist, Healthcare Consumer Experience

Note: The job is a remote job and is open to candidates in USA. Health Catalyst is one of the nation’s leading health care performance improvement companies, focused on data-informed healthcare improvement. The Content Specialist, Healthcare Consumer Experience will create patient-facing content and collaborate with Product stakeholders to enhance client engagement and technology positioning in the market.ResponsibilitiesTimely patient-facing content creation across channels (email, SMS, social, web, print) using psychographic models to tailor messaging to motivations across multiple healthcare use casesStrategic copy for assets that position our products and intellectual property for client and executive audiences (thought leadership, one pagers, white papers)Product intelligence that improves our self-service platform—translating real-world content challenges into platform enhancements that make client work more effectiveAI exploration to responsibly augment psychographic personalization while maintaining health literacy standards and clinical accuracyPerformance and optimization, building a reporting cadence for content metrics (open rate, CTR, downstream outcomes) and partnering with data teams to translate insights into improvements in psychographic messaging and campaign executionDay-to-day content operations and documentation, maintaining and evolving a library of best practice patient content to ensure it reflects current clinical guidelines, health literacy standards, and channel-specific engagement principlesContent quality assurance, partnering cross-functionally to approve the look and feel of client campaign journeys prior to launchSkills5+ years creating patient or consumer content in healthcare, health tech, or related fieldsProven ability to translate research and data into communications that drive behavior changePortfolio demonstrating multi-channel work with measurable engagement outcomesExperience collaborating with product teams to shape tools and platformsFluency in AI-enabled content workflows, including prompt design, to scale production while maintaining qualityDeep understanding of health literacy and patient-centered communicationGenuine curiosity about human motivation, emerging technology, and the space between art and scienceCompany OverviewHealth Catalyst helps healthcare organizations turn complex data into meaningful action. It was founded in 2008, and is headquartered in Columbus, Ohio, USA, with a workforce of 1001-5000 employees. Its website is http://www.hcdataworks.com.