[Remote] Contact Centre Associate

Note: The job is a remote job and is open to candidates in USA. Kawartha Financial Services is a Certified Living Wage employer dedicated to providing excellent member service. The Contact Centre Associate will assist members with inquiries and transactions while recommending products that enhance their financial well-being. Responsibilities Contribute to the success of the Credit Union by providing member service excellence Assist members and non-members with inquiries, requests and/or problems ensuring each inquiry or problem receives 100% resolution Assist members with routine to complex transactions through a variety of electronic and digital channels Recommend products and services that align with a member's needs and that will enhance their financial well-being Skills High School Diploma or GED Equivalent Post-secondary education with emphasis in business would be an asset One year in a Branch Ambassador role, or equivalent experience Prior loan and investment administration experience would be an asset Excellent customer service, problem solving, and organization skills Benefits Generous vacation time Comprehensive medical and dental benefits Pension Plan Focus on employee well-being Dedication to your learning and development Celebrating your achievements through our employee recognition program Supportive work environment Company Overview Kawartha Financial Services serves over 50,000 members with online and mobile banking access and a network of 23 branches that extend from Cornwall to Parry Sound. It was founded in 1952, and is headquartered in Peterborough, Ontario, CAN, with a workforce of 201-500 employees. Its website is