[Remote] Contact Center Representative - Remote

Note: The job is a remote job and is open to candidates in USA. Pelican Credit Union is the largest state-chartered credit union in Louisiana, serving over 78,000 members nationwide. They are seeking a Remote Contact Center Representative to provide exceptional member service over the phone, assist with financial needs, and promote Credit Union products and services.ResponsibilitiesAnswering member phone calls and providing first-call resolution on various financial issuesActively promoting and cross-selling all Credit Union products and services by identifying member needs in order to achieve established goalsUtilizing strong listening, communication, and problem-solving skills while diplomatically handling and/or resolving member issuesAccurately processing member transactions over the phoneProcessing all necessary paperwork and ensuring compliance with all required regulations, procedures, and policiesSkillsA High School Diploma or equivalent1 year of customer service experienceMust meet the requirements for our Telecommuting ProgramExcellent oral, written, and telephone communication skillsStrong problem-solving and member service skillsWorking knowledge of Microsoft Office products, especially Word, Excel, and PPTBenefitsMedical, Dental, and Vision Insurance with generous employer premium contributionsHealth Savings Account contributions for eligible employeesEmployer-Paid Life InsurancePaid Vacation & Sick Leave15 Paid Holidays each year, which includes a Cultural Floating Holiday401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5% after 1 year of employmentCompany OverviewPelican is a member-first, industry-leading financial institution that serves members across the nation. It was founded in 1956, and is headquartered in Baton Rouge, Louisiana, USA, with a workforce of 201-500 employees. Its website is https://www.pelicanstatecu.com/.