[Remote] Contact Center Representative - Greenville, SC

Note: The job is a remote job and is open to candidates in USA. TD Bank, N.A. is one of the world's leading global financial institutions, committed to providing exceptional customer service. As a Contact Center Representative, you will engage with customers to resolve issues efficiently and provide support for banking products and services, ensuring a positive experience.ResponsibilitiesProvides positive and professional inbound customer service to ensure issues are resolved efficiently under all conditions embodying attributes such as being welcoming, curious, knowledgeable, helpful, and thankful to efficiently resolve issues related to banking products and servicesEngages with prospective customers through various channels (live chat, phone, email, SMS) to guide through consumer banking services, with a strong focus on effective problem-solvingTakes ownership of customer concerns and resolves customer issues at first point of contact; escalates issues when necessaryEnsures due diligence is taken to support the accuracy of all customer transactions, particularly as it relates to digital banking products and services; escalates non-standard or high-risk transactions or activities as necessaryArrives on time and ready to receive / make customer calls as scheduled throughout the shiftEngages customers / partners through a consultative approach to understand their current and future service needs; may facilitate cross-sell opportunities or refer customers to internal bank partnersCompletes a broad range of financial transactions (e.g., transfers between accounts, debit card disputes, and/or other transactions, as necessary) in an accurate and efficient mannerContributes to and supports business objectives; speaks up if there's a way to improve processes and proceduresParticipates in performance and development activities, including cross-training within own teamKeeps others informed and up to date about all relevant or useful information related to day-to-day activitiesContributes to a fair, positive, and equitable environment that supports a diverse workforceActs as a brand champion for your business area / function and the bank, both internally and/or externallySkillsHigh School Diploma or GEDYou must be work authorized in the United States without the need for employer sponsorshipMinimum of 1+ years of experience in Retail, customer service, banking, or contact center experience preferredAbility to navigate through multiple computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metricsDigital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets)Exceptional listening skills and a curiosity for helping customers to address their needs and resolve concernsStrong relationship management skills, capable of explaining complex banking conceptsPositive and energetic demeanor with excellent listening, reading, and communication skillsAble to communicate financial information in a way that is clear and accessible to a wide range of customersTeam oriented with the ability to work in a fast-paced, challenging work environment with resiliencyProficiency in standard corporate productivity tools (email, MS Office, Teams, internet navigation, CRM applications)Ability to adhere to a flexible work schedule which may include weekends and holiday hoursPosition requires the ability to be onsite for training(s), moments that matter, and any other applicable meetings / events as deemed by the businessMinimum of 1+ years of experience in Retail, customer service, banking, or contact center experience preferredExperience handling confidential information preferredBenefitsVariable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan)Health and well-being benefitsSavings and retirement programsPaid time off (including Vacation PTO, Flex PTO, and Holiday PTO)Banking benefits and discountsCareer developmentReward and recognitionRegular career, development, and performance conversations with your managerAccess to an online learning platform and a variety of mentoring programsTraining and onboarding sessions to ensure that you’ve got everything you need to succeed in your new roleAccommodations to complete the application process if you are an applicant with a disabilityCompany OverviewThe Toronto-Dominion Bank & its subsidiaries are collectively known as TD Bank Group (TD). It was founded in 1852, and is headquartered in Wilmington, Delaware, USA, with a workforce of 10001+ employees. Its website is https://www.td.com.