[Remote] Contact Center Experience Specialist - (Bilingual Japanese)

Note: The job is a remote job and is open to candidates in USA. U.S. Bank is on a journey to help customers and businesses make better financial decisions. The Contact Center Experience Specialist will provide high-level customer service by responding to inquiries and resolving problems, acting as a liaison between customers and various departments.ResponsibilitiesProvides a high level of customer service by responding to telephone or email inquiries, requests, and problemsResearches and resolves problems and errors which may include those related to fraud support and internet operationsWill obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and proceduresActs as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issuesSkillsHigh school diploma or equivalentTypically has a minimum of nine months of Contact Center customer service training/experience18 months of prior customer service or related experienceHas successfully completed specialized skill trainingBilingual ability to read, write, and speak in business-level proficiency of (Japanese) language and EnglishEffective problem-solving and negotiation skillsAbility to navigate multiple computer systems, applications, and utilize search tools to find informationProven time management skills and ability to multitaskExperience interacting positively with unsatisfied customersGood communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesiesProficient computer navigation skills using a variety of software packages including Microsoft Office applicationsBenefitsHealthcare (medical, dental, vision)Basic term and optional term life insuranceShort-term and long-term disabilityPregnancy disability and parental leave401(k) and employer-funded retirement planPaid vacation (from two to five weeks depending on salary grade and tenure)Up to 11 paid holiday opportunitiesAdoption assistanceSick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by lawCompany OverviewAt U.S. It was founded in 1968, and is headquartered in Minneapolis, Minnesota, USA, with a workforce of 10001+ employees. Its website is http://www.usbank.com.