[Remote] Contact Center Engineer - W2 Only

Note: The job is a remote job and is open to candidates in USA. Saransh Inc is seeking a Contact Center Engineer to support their telephony systems and IVR integration. The role involves designing and deploying self-service call flows and enhancing voice-driven customer interaction systems.ResponsibilitiesHands-on expertise with Telephony systems and IVR integration, including designing and deploying self-service call flows and CTI connectivityProficiency in SRM (Speech Recognition/Response Management) tools and integrations, with the ability to troubleshoot and enhance voice-driven customer interaction systemsPreferred - Experience with Uniphore platform configuration, enhancement, and optimization, including familiarity with conversational AI and automation workflowsSkillsHands-on expertise with Telephony systems and IVR integration, including designing and deploying self-service call flows and CTI connectivityProficiency in SRM (Speech Recognition/Response Management) tools and integrations, with the ability to troubleshoot and enhance voice-driven customer interaction systemsExperience with Uniphore platform configuration, enhancement, and optimization, including familiarity with conversational AI and automation workflowsBenefitsW2 PositionCompany OverviewWe provide recruitment, consulting and IT services for our clients, which focus on maximizing their revenue generation, enhancing business productivity and improving cost management. It was founded in 2008, and is headquartered in Plainsboro, New Jersey, USA, with a workforce of 51-200 employees. Its website is https://saranshinc.com.