[Remote] Contact Center Customer Experience Specialist - PrePaid (Spanish Preferred)

Note: The job is a remote job and is open to candidates in USA. U.S. Bank is on a journey to help customers and businesses make better financial decisions. The Contact Center Customer Experience Specialist role focuses on providing high-level customer service by addressing inquiries and resolving issues related to products and services.ResponsibilitiesProvides a high level of customer service by responding to telephone or email inquiries, requests, and problemsResearches and resolves problems and errors which may include those related to fraud support and internet operationsWill obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and proceduresActs as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issuesSkillsHigh school diploma or equivalentTypically, at least 18 months of customer service or related experienceEffective problem-solving and negotiation skillsAbility to navigate multiple computer systems, applications, and utilize search tools to find informationProven time management skills and ability to multitaskExperience interacting positively with unsatisfied customersGood communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesiesProficient computer navigation skills using a variety of software packages including Microsoft Office applicationsBenefitsHealthcare (medical, dental, vision)Basic term and optional term life insuranceShort-term and long-term disabilityPregnancy disability and parental leave401(k) and employer-funded retirement planPaid vacation (from two to five weeks depending on salary grade and tenure)Up to 11 paid holiday opportunitiesAdoption assistanceSick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by lawCompany OverviewAt U.S. It was founded in 1968, and is headquartered in Minneapolis, Minnesota, USA, with a workforce of 10001+ employees. Its website is http://www.usbank.com.