[Remote] Contact Center Consulting Solutions Engineer

Note: The job is a remote job and is open to candidates in USA. Zoom is a company that focuses on building the best collaboration platform for enterprises. They are seeking a Contact Center Consulting Solutions Engineer to guide enterprise customers through AI-first contact center transformations and design cloud migration strategies while driving measurable business outcomes.ResponsibilitiesLeading discovery sessions, executive workshops, and technical demonstrations that translate business objectives into scalable customer experience architecturesDesigning multi-vendor integrated solutions spanning CRM, AI virtual agents, workforce engagement, APIs, and cloud servicesGuiding customers through complex migrations from on-premise to cloud while executing proofs of concept and architecture validationsEngaging with C-level executives and technical stakeholders to articulate business value, ROI, and transformation outcomesCollaborating with product teams to drive customer feedback into roadmap priorities and enable partner ecosystems through technical trainingSkillsDemonstrate +5 years in Solutions Engineering, Presales, or Technical Consulting rolesApply experience in Contact Center as a Service (CCaaS), Customer Experience (CX), AI, or Cloud CommunicationsUnderstand contact center ecosystems including CRM integrations (Salesforce, Zendesk), REST APIs, and system integrationsDiscuss business outcomes, return on investment (ROI), total cost of ownership (TCO), and transformation strategy with executive stakeholdersNavigate Workforce Management (WFM), Quality Management (QM), and analytics platformsPreference will be given to candidates who reside in or are able to work standard business hours aligned to the Mountain (MST) or Pacific (PST) time zones to support team and customer collaborationBenefitsVariety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial healthSupport work-life balanceContribute to their community in meaningful waysCompany OverviewZoom is a software company that offers a communications platform that connects people through video, voice, chat, and content sharing. It was founded in 2011, and is headquartered in San Jose, California, USA, with a workforce of 5001-10000 employees. Its website is https://www.zoom.com.Company H1B SponsorshipZoom has a track record of offering H1B sponsorships, with 16 in 2025, 178 in 2024, 144 in 2023, 259 in 2022, 86 in 2021, 34 in 2020. Please note that this does not guarantee sponsorship for this specific role.