[Remote] Consumer Tech Support Spec.

Note: The job is a remote job and is open to candidates in USA. ReSound is a company that specializes in intelligent hearing solutions. They are seeking a Consumer Tech Support Specialist to provide exceptional customer service and technical support for their hearing aids and related devices through phone and email interactions. Responsibilities Provide exceptional phone and email customer service and technical support Document all customer interactions and technical issues in systems designated by the company Deliver an exceptional customer experience with empathy in each interaction Coordinate with internal departments to ensure quality and customer satisfaction Maintain current knowledge through continuing education regarding mobile systems and wireless accessories Complete all product related training as directed by management Test & evaluate new products prior to release Projects as assigned Skills Provide exceptional phone and email customer service and technical support Document all customer interactions and technical issues in systems designated by the company Deliver an exceptional customer experience with empathy in each interaction Coordinate with internal departments to ensure quality and customer satisfaction Maintain current knowledge through continuing education regarding mobile systems and wireless accessories Complete all product related training as directed by management Test & evaluate new products prior to release 1 – 2 years proven customer service experience, ideally in telecom, high-tech or consumer electronics industries Ability to effectively communicate technical information to a non-technical audience Excellent communication skills – both verbal and written Customer focused with strong interpersonal/soft skills Demonstrated troubleshooting ability and creative thinking strategies Independent decision-making: ability to resolve a problem with efficiency and creativity while on a call with a consumer Excellent organizational skills with attention to detail and timely follow-through Efficiently task manage while assisting consumers on a call Proficiency with Microsoft Office applications Able to learn new systems quickly Some college or relevant combination of experience and education Support of Apple and/or Android operating systems High level of technical knowledge Professional or personal experience troubleshooting mobile devices, apps, and Bluetooth technology Experience in effective de-escalation and call management in diverse situations Ability to adapt and navigate through diverse customer personalities Was an Audiologist Assistant or worked in hearing aid manufacturing and/or industry experience *GN ReSound a plus Working knowledge of Salesforce Benefits Generous Benefits including PTO and Paid Holidays 401k with Company match Paid Parental Leave & Transition Back to Work Benefits Company HSA Contributions Discounted GN Group products Health insurance A 401(k) plan Paid time off Paid holidays Company Overview ReSound is a providers of hearing aids and diagnostic audiological instrumentation, represented in more than 80 countries. It was founded in 1943, and is headquartered in Bloomington, Minnesota, USA, with a workforce of 1001-5000 employees. Its website is