[Remote] Consumer Engagement Representative

Note: The job is a remote job and is open to candidates in USA. Humana Inc. is a leading U.S. healthcare company focused on improving consumer experiences. The Consumer Engagement Representative 1 is responsible for overseeing enrollment, education, and engagement for client groups, performing customer support tasks, and contributing to business strategy to ensure enrollment success. Responsibilities Oversees the enrollment, education, engagement, and activation responsibilities for client groups regardless of segment, and for product where warranted Performs basic administrative/clerical/operational/customer support/computational tasks Contributes to business strategy by understanding benefit offerings to ensure enrollment success Identifying member education opportunities to lead maximum use of available resources Directing clients on the use of available resources Include both inbound/outbound telephonic calls using a blended dialer averaging 30 to 50 calls daily Skills Must have customer service experience in a telephonic based environment Intermediate Proficiency using Microsoft Office Word, Excel, Outlook PowerPoint, navigating multiple systems and platforms and ability to troubleshoot and resolve basic technical difficulties in a remote environment 1+ year experience with assisting members via high volume call center environment Associate's or Bachelor's degree Sales experience Bilingual (speaks, read fluently in Spanish) Benefits Medical, dental and vision benefits 401(k) retirement savings plan Paid time off Company and personal holidays Volunteer time off Paid parental and caregiver leave Short-term and long-term disability Life insurance Company Overview Humana is a health insurance provider for individuals, families, and businesses. It was founded in 1964, and is headquartered in Louisville, Kentucky, USA, with a workforce of 10001+ employees. Its website is