[Remote] Consultant

Note: The job is a remote job and is open to candidates in USA. Accela is a leader in government software solutions, and they are seeking a Consultant to join their Managed Application Services team. In this role, you will support government entities by providing system administration and enhancements for Accela's SaaS clients, ensuring client success through proactive management and technical troubleshooting.ResponsibilitiesManage ticket intake and triage from customer contactsMonitor and oversee MAS support tickets, including routing and escalationCreate, disable, or modify Accela platform user accounts and permissionsSupport service pack and release testingProvide proactive guidance on client-led testing for major releasesEscalate advanced troubleshooting items when neededBuild and modify workflows, business rules, and automationsDevelop and adjust fee calculationsConfigure and resolve urgent system issuesCreate and update reports (SSRS, Crystal Reports)Implement advanced scripting and automation for existing configurationsSkillsStrong communication skills with the ability to present technical concepts clearlyHigh aptitude for complex problem analysis and resolutionStrong organizational and time management skills; detail-oriented and self-drivenExperience implementing and supporting the Accela Civic PlatformBackground in IT business analysis, design, development, testing, documentation, and system administrationExperience supporting highly technical and complex enterprise information systemsBachelor's Degree in Computer Science or related fieldAccela Bronze Certified Implementation ProfessionalCertified Scrum Developer or equivalent Agile experienceCertified JavaScript DeveloperProficiency with reporting tools (SSRS, Crystal Reports)Experience with Accela Citizen Access, Accela IVR, and Accela GISExperience with T-SQL, PL/SQLExperience with Accela data migration toolsBenefitsAnnual bonus targetFlexible time offComprehensive medical, dental, and vision plansFamily planning benefits401(k) retirement savings plan with company matchHealth savings account with company contributionsFlexible spending accountLife, accident, and disability coverageBusiness travel insuranceEmployee assistance programsOther well-being benefitsCompany OverviewAccela provides market-leading solutions that help governments to modernize and build thriving communities. It was founded in 1999, and is headquartered in San Ramon, California, USA, with a workforce of 201-500 employees. Its website is https://www.accela.com.Company H1B SponsorshipAccela has a track record of offering H1B sponsorships, with 5 in 2025, 7 in 2024, 10 in 2023, 2 in 2022, 5 in 2021, 17 in 2020. Please note that this does not guarantee sponsorship for this specific role.