[Remote] Compliance Operations Analyst

Note: The job is a remote job and is open to candidates in USA. Klaviyo is a company that empowers creators to own their destiny by making first-party data accessible and actionable. They are seeking a Compliance Operations Analyst to monitor and investigate compliance operations and abuse issues, partnering with various teams to improve outcomes across Klaviyo's sending footprint.ResponsibilitiesMonitor anti-abuse signals, logs, and alerts to identify likely abuse and separate it from normal behavior; recommend mitigations within established guardrailsInvestigate and address compliance and deliverability-impacting abuse events, engaging and escalating for timely response and mitigationPerform customer-impacting incident triage to determine scope, urgency, and potential impact; document timelines, key facts, and execute assigned tasks with high follow-throughGenerate and review reporting related to threat alerts and user log behavior (e.g., unwanted mail rate, time to detection, response time)Monitor the health of assigned signals (noise levels, failure modes) and raise issues when behavior deviates from expectationsPartner with Engineering and Security to test and implement signal tuning; develop in-depth knowledge of Klaviyo’s sending infrastructure and compliance policiesFollow standard compliance workflows reliably; flag recurring pain points, failure modes, and opportunities for incremental improvement (e.g., playbook updates, dashboard filters, macro refinements)Enhance techniques, workflows, and tools to drive compliance team operations and support strategic growthContribute to cross-functional projects and initiatives, representing the operational voice of compliance in incident response and program designTransform workflows by putting AI at the center, building smarter systems and ways of working from the ground upCollaborate with R&D, Deliverability, Security, Customer Success, Support, and Sales; share clear summaries, route work to the right partners, and keep stakeholders informedCoordinate with external vendors (e.g., Sift, aggregators, inbox providers) on day-to-day issues using established channels; document outcomes and surface recurring patterns to senior ownersRepresent Klaviyo in the anti-abuse community by participating in conferences, forums, and mailing lists (e.g., M3AAWG)Stay current on industry trends and emerging threats; bring insights back to influence Klaviyo’s infrastructure strategyWrite clear case notes, runbook steps, and dashboard annotations; contribute to internal guides and training contentShare observations from alerts and incidents with Specialists and peers; participate actively in team reviews and standupsDrive knowledge-sharing through documentation, cross-functional training, and thought leadership (e.g., blogs, whitepapers, internal guides)Skills3+ years in a technical SaaS company, anti-abuse, trust & safety, or compliance operations role—preferably at an ESP or high-volume marketing communications providerData analysis proficiency—comfortable working with infrastructure-level and behavioral data (e.g., unwanted mail rates, time-to-detection, log behavior); able to pull and review dashboards, spot anomalies, and summarize findings into clear observations and recommendations. SQL or equivalent query experience is strongly preferredAI fluency—understands how AI and automation are used in detection systems and operational workflows; comfortable using approved AI tools (e.g., LLMs, AI-assisted log analysis) to accelerate investigation, summarize incidents, or draft communications, while maintaining human judgment in the loopAnti-abuse and fraud prevention tools—proven experience with platforms such as Sift, Stripe Radar, eHawk, or similarStrong understanding of fraud and abuse landscapes, security protocols, and messaging compliance (email, SMS, privacy standards, and global regulations)Monitoring & alerting systems—familiarity with log analysis, signal monitoring, or SIEM-style tools (e.g., Splunk, Datadog, or equivalent); able to read and interpret system logs and alert outputsFamiliarity with APIs, email and text message marketing platforms, and e-commerce ecosystemsProficiency with Google Workspace, Zendesk (or equivalent case management), Salesforce, and ticketing systemsYou've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficientPresence or active participation in anti-abuse industry groups (M3AAWG, etc.)Experience with SMS/MMS technologies, technical writing, training, or web developmentPython, pandas, or BI tool experience (e.g., Looker, Tableau) for deeper data analysisFamiliarity with workflow automation tools (e.g., Zapier, internal scripting) for building repeatable, scalable processesBenefitsParticipation in the company’s annual cash bonus planVariable compensation (OTE) for sales and customer success rolesEquitySign-on paymentsA comprehensive range of health, welfare, and wellbeing benefits based on eligibilityUp to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advanceCompany OverviewKlaviyo is an automation and email platform designed to help grow businesses. It was founded in 2012, and is headquartered in Boston, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is http://www.klaviyo.com.Company H1B SponsorshipKlaviyo has a track record of offering H1B sponsorships, with 9 in 2026, 47 in 2025, 29 in 2024, 24 in 2023, 27 in 2022, 21 in 2021, 8 in 2020. Please note that this does not guarantee sponsorship for this specific role.