[Remote] Complaints Analyst

Note: The job is a remote job and is open to candidates in USA. Block is a company focused on economic empowerment, and they are seeking a Complaints Analyst to join their remote team. The role involves reviewing customer complaints related to loans, drafting responses, and collaborating with legal and compliance teams to ensure customer satisfaction and improve processes. Responsibilities Review, categorize, and investigate loan complaints Draft professional responses to customers and provide resolution guidance Escalate legal, regulatory, or compliance concerns when needed Track complaint trends and share insights for improvements Partner with Customer Success, Risk, Compliance, and Legal teams Skills 1–2 years in customer service, compliance, or complaints handling (financial services preferred) Strong written and verbal communication skills Attention to detail and excellent problem-solving skills Ability to work independently in a fast-paced, remote environment CRM experience and a Bachelor's degree are a plus Benefits Remote work Medical insurance Flexible time off Retirement savings plans Modern family planning Company Overview Block is one company built from many blocks, all united by the same purpose of economic empowerment. It was founded in 1990, and is headquartered in Oakland, California, US, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Block has a track record of offering H1B sponsorships, with 257 in 2025, 253 in 2024, 260 in 2023, 297 in 2022. Please note that this does not guarantee sponsorship for this specific role.