[Remote] Commercial Account Manager (East Coast)

Note: The job is a remote job and is open to candidates in USA. LangChain is focused on making intelligent agents ubiquitous, providing a platform for building and operating AI agents at scale. The role of Commercial Account Manager involves managing customer relationships post-sale, ensuring high retention rates, and driving customer success through effective partnership and communication.ResponsibilitiesManage the entire customer lifecycle post signature for a portfolio of commercial customers, from adoption to contract execution, ensuring high retention ratesDevelop and maintain a rolling forecast of your portfolio and consistently meet or exceed quarterly and annual renewal and net retention targetsProactively identify and mitigate churn risk by understanding customer health, monitoring product usage, and addressing commercial obstaclesUncover and execute on expansion opportunities by understanding customer needs, aligning them with new features and products, and articulating the incremental valueBuild and nurture lasting relationships with key stakeholders, from technical users to economic buyersAct as the voice of the customer, synthesizing feedback on value, product gaps, and business outcomes to inform the product roadmap and collaborate with Product and Engineering teamsPartner closely with Sales, GTM Engineering, and RevOps teams to present a unified post-sale experience and ensure a seamless customer journeyLead commercial negotiations, structure renewal contracts, and manage quoting and procurement processes to ensure favorable terms for both the customer and LangChainSkills5+ years of experience in a quota-carrying, customer-facing role such as Account Management, Customer Success, or Renewals Manager, preferably within B2B SaaSA proven track record of success in meeting and exceeding retention and expansion quotas (e.g., Gross Renewal Rate, Net Revenue Retention)Strong commercial acumen and negotiation skills, with experience managing complex, multi-stakeholder renewal cyclesStrong technical aptitude and the ability to understand and articulate the value of complex technical products. Familiarity with the modern AI/LLM stack is a significant plusExceptional communication and presentation skills, with the ability to build rapport and convey value to diverse audiences, from technical users to executive decision-makersA deep empathy for the customer's business objectives and a passion for helping them achieve their goals through our platformProficiency with CRM software (e.g., Salesforce) for pipeline management and forecastingAbility to operate independently with a high degree of autonomy in a fast-paced, ambiguous environmentDirect experience at a high-growth, developer-first, or AI/ML infrastructure companyExperience managing renewals in a consumption or usage-based pricing modelBenefitsMedical, dental, and vision coverageFlexible vacationA 401(k) planLife insuranceCompany OverviewLangChain is a platform that provides open-source frameworks and tools for engineering and deploying language model agents. It was founded in 2022, and is headquartered in San Francisco, California, USA, with a workforce of 51-200 employees. Its website is https://www.langchain.com.