[Remote] Collections Specialist (remote)

Note: The job is a remote job and is open to candidates in USA. ForFutures Financial, Planning is a financial advisory practice of Ameriprise Financial Services LLC. The Collections Specialist is responsible for performing a variety of collection activities to resolve delinquent mortgage accounts, conducting customer outreach, gathering information, and negotiating payment arrangements while ensuring compliance with various requirements.ResponsibilitiesPerform inbound and outbound collection calls across all stages of delinquencyResearch, identify, and resolve issues contributing to customer delinquencyMaintain accurate and detailed records of all customer interactions and account activitiesProvide exceptional customer service by resolving complex account issues, discrepancies, and disputesReview accounts to ensure compliance with internal policies, investor requirements, and applicable regulatory standardsAnalyze borrower financials to determine appropriate payment arrangements or retention optionsSkillsHigh School diploma or equivalentTypically requires 1–3 years of mortgage service experience and high‑volume collections experienceGoal‑oriented with the ability to thrive in a fast‑paced environmentStrong verbal and written communication skillsAbility to manage multiple priorities with strong attention to detailKnowledge of collections procedures and best practicesStrong knowledge of state and federal Fair Debt Collection Laws, the U.S. Bankruptcy Code, and bankruptcy procedures/regulationsExcellent customer service skills with the ability to manage conflict and negotiate successful outcomesStrong negotiation, active listening, and communication skillsAbility to analyze and interpret moderate to high‑complexity issues and make sound decisionsStrong problem‑solving, time‑management, and organizational skillsAbility to thrive in a fast‑paced, collaborative environmentStrong attention to detail with the ability to meet goals and deadlinesAbility to interact and communicate effectively with individuals at all levels of the organizationCall center experience preferredBenefitsMedicalDentalVision401kPTO/paid sick leaveEmployee stock purchase planCompany OverviewForFutures Financial Planning,A financial advisory practice of Ameriprise Financial Services, LLC, is a true Financial Planning establishment focused on the education of its clients striving to create and preserve their wealth. It was founded in 1992, and is headquartered in Marlton, NJ, US, with a workforce of 2-10 employees. Its website is http://www.fafltd.com.



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