[Remote] Collections Specialist
Note: The job is a remote job and is open to candidates in USA. MOHELA is seeking dedicated professionals to join their team as a fully remote Private Credit Collector. The role primarily involves performing collection activities to recover losses from assigned accounts, communicating with debtors, and ensuring compliance with regulations.
Responsibilities
ā¢ Communicate with debtors in regards to the repayment of their delinquent debt
ā¢ Perform skip tracing to locate debtors
ā¢ Ensure all accounts are worked within client standards and Federal Regulations
ā¢ Maintain continuing education, training in industry career development
ā¢ Other duties assigned by management
Skills
ā¢ High School Diploma, GED, or equivalent
ā¢ Minimum of 1 year experience in a customer service, call center, sales, or collections role (may substitute experience requirement with college degree)
ā¢ Demonstrated stable work history
ā¢ Ability to attend mandatory class-based training the first 3 weeks of employment. Time off during this period is not able to be accommodated
ā¢ Ability to meet all office and technology requirements
ā¢ Basic keyboarding skills and PC experience in a windows environment
ā¢ Effective written and verbal communication skills
ā¢ Strong listening skills, ability to follow written and/or verbal instructions
ā¢ Good mathematical skills including calculator skills
ā¢ Goal Oriented, and seeks to consistently meet aggressive daily, weekly, and monthly production and quality goals
ā¢ Strong organizational skills and the ability to meet tight deadlines
ā¢ Negotiation, counseling and problem solving skills
ā¢ Reliable, ability to work flexible day, evening and weekend hours as required
ā¢ Ability to learn company collections computer system and phone system
ā¢ Persistent, ability to overcome objections, ability to remove barriers
ā¢ Team player
ā¢ Associate degree or higher preferred
ā¢ Preference given to candidates with call center experience
Benefits
ā¢ Full Benefits Package
ā¢ Generous Paid-Time-Off
Company Overview
ā¢ MOHELA is dedicated to providing world-class customer service for the students whose loans we manage. It was founded in 1981, and is headquartered in Chesterfield, Missouri, USA, with a workforce of 1001-5000 employees. Its website is https://www.mohela.com/.
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Responsibilities
ā¢ Communicate with debtors in regards to the repayment of their delinquent debt
ā¢ Perform skip tracing to locate debtors
ā¢ Ensure all accounts are worked within client standards and Federal Regulations
ā¢ Maintain continuing education, training in industry career development
ā¢ Other duties assigned by management
Skills
ā¢ High School Diploma, GED, or equivalent
ā¢ Minimum of 1 year experience in a customer service, call center, sales, or collections role (may substitute experience requirement with college degree)
ā¢ Demonstrated stable work history
ā¢ Ability to attend mandatory class-based training the first 3 weeks of employment. Time off during this period is not able to be accommodated
ā¢ Ability to meet all office and technology requirements
ā¢ Basic keyboarding skills and PC experience in a windows environment
ā¢ Effective written and verbal communication skills
ā¢ Strong listening skills, ability to follow written and/or verbal instructions
ā¢ Good mathematical skills including calculator skills
ā¢ Goal Oriented, and seeks to consistently meet aggressive daily, weekly, and monthly production and quality goals
ā¢ Strong organizational skills and the ability to meet tight deadlines
ā¢ Negotiation, counseling and problem solving skills
ā¢ Reliable, ability to work flexible day, evening and weekend hours as required
ā¢ Ability to learn company collections computer system and phone system
ā¢ Persistent, ability to overcome objections, ability to remove barriers
ā¢ Team player
ā¢ Associate degree or higher preferred
ā¢ Preference given to candidates with call center experience
Benefits
ā¢ Full Benefits Package
ā¢ Generous Paid-Time-Off
Company Overview
ā¢ MOHELA is dedicated to providing world-class customer service for the students whose loans we manage. It was founded in 1981, and is headquartered in Chesterfield, Missouri, USA, with a workforce of 1001-5000 employees. Its website is https://www.mohela.com/.
Apply To This Job
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Apply To this Job