[Remote] Collections Specialist

Note: The job is a remote job and is open to candidates in USA. MOHELA is seeking dedicated professionals to join their team as a fully remote Private Credit Collector. The role primarily involves performing collection activities to recover losses from assigned accounts, communicating with debtors, and ensuring compliance with regulations. Responsibilities Communicate with debtors in regards to the repayment of their delinquent debt Perform skip tracing to locate debtors Ensure all accounts are worked within client standards and Federal Regulations Maintain continuing education, training in industry career development Other duties assigned by management Skills High School Diploma, GED, or equivalent Minimum of 1 year experience in a customer service, call center, sales, or collections role (may substitute experience requirement with college degree) Demonstrated stable work history Ability to attend mandatory class-based training the first 3 weeks of employment. Time off during this period is not able to be accommodated Ability to meet all office and technology requirements Basic keyboarding skills and PC experience in a windows environment Effective written and verbal communication skills Strong listening skills, ability to follow written and/or verbal instructions Good mathematical skills including calculator skills Goal Oriented, and seeks to consistently meet aggressive daily, weekly, and monthly production and quality goals Strong organizational skills and the ability to meet tight deadlines Negotiation, counseling and problem solving skills Reliable, ability to work flexible day, evening and weekend hours as required Ability to learn company collections computer system and phone system Persistent, ability to overcome objections, ability to remove barriers Team player Associate degree or higher preferred Preference given to candidates with call center experience Benefits Full Benefits Package Generous Paid-Time-Off Company Overview MOHELA is dedicated to providing world-class customer service for the students whose loans we manage. It was founded in 1981, and is headquartered in Chesterfield, Missouri, USA, with a workforce of 1001-5000 employees. Its website is