[Remote] Collections Analyst

Note: The job is a remote job and is open to candidates in USA. Vcheck is a company that provides advanced investigation platforms and portfolio monitoring solutions to financial institutions. As a Collections Analyst, you will support the accounts receivable function by ensuring timely processing of customer payments and collection activities, while maintaining positive customer relationships.ResponsibilitiesRequest and pursue payment on delinquent accounts via communication with the account holderSend friendly reminder emails for prior month invoicesResearch customer payment discrepancies and past-due amountsResearch customer credits (journal entries, overpayments, credit memos)Generate and distribute monthly customer statementsMaintain logs of payment promises and pertinent account details; schedule follow-up communication with the account holderDeliver special billing instruction invoicesGenerate consolidated invoices as requested by customersComplete AR-related casesMonitor and manage the accounts receivable inbox as neededMeet with your assigned sales rep(s) weekly or bi-weeklyTake and return incoming callsAttend AR daily team meetings, biweekly finance/sales ops/IT meetings, and monthly company-wide team meetingsGenerate SOPs to document current procedures and update them, as neededPerforms other duties as assignedSkillsHigh school diploma or equivalent requiredAbility to read, write, and speak English proficientlyExcellent organizational skills and attention to detailExcellent written and verbal communication skillsAbility to communicate with account holders courteouslySelf-motivated and coachableAble to handle confidential informationProficient with Microsoft Office Suite or similar softwareNo prior collections experience required, but preferredNetSuite experience preferredBenefitsCompetitive compensation packageComprehensive benefits, including medical, dental, & vision insurance coverage for you & your loved ones401k plan with a 4% employer matchFlexible vacation policy, encouraging you to take the time you needAnnual wellness allowance to support your health and well-beingQuarterly team events to keep us connected in a hybrid environmentA fun and collaborative remote work environment where you'll be supported by a team of dedicated and collaborative colleaguesCompany OverviewVcheck is a global investigations firm that helps institutions protect their investments by providing intelligence on individuals and entities. It was founded in 2012, and is headquartered in Los Angeles, California, USA, with a workforce of 201-500 employees. Its website is https://vcheckglobal.com/.



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