[Remote] Collections Analyst

Note: The job is a remote job and is open to candidates in USA. Vcheck is a company that provides advanced investigation platforms and portfolio monitoring solutions to financial institutions. As a Collections Analyst, you will support the accounts receivable function by ensuring timely processing of customer payments and collection activities, while maintaining positive customer relationships. Responsibilities Request and pursue payment on delinquent accounts via communication with the account holder Send friendly reminder emails for prior month invoices Research customer payment discrepancies and past-due amounts Research customer credits (journal entries, overpayments, credit memos) Generate and distribute monthly customer statements Maintain logs of payment promises and pertinent account details; schedule follow-up communication with the account holder Deliver special billing instruction invoices Generate consolidated invoices as requested by customers Complete AR-related cases Monitor and manage the accounts receivable inbox as needed Meet with your assigned sales rep(s) weekly or bi-weekly Take and return incoming calls Attend AR daily team meetings, biweekly finance/sales ops/IT meetings, and monthly company-wide team meetings Generate SOPs to document current procedures and update them, as needed Performs other duties as assigned Skills High school diploma or equivalent required Ability to read, write, and speak English proficiently Excellent organizational skills and attention to detail Excellent written and verbal communication skills Ability to communicate with account holders courteously Self-motivated and coachable Able to handle confidential information Proficient with Microsoft Office Suite or similar software No prior collections experience required, but preferred NetSuite experience preferred Benefits Competitive compensation package Comprehensive benefits, including medical, dental, & vision insurance coverage for you & your loved ones 401k plan with a 4% employer match Flexible vacation policy, encouraging you to take the time you need Annual wellness allowance to support your health and well-being Quarterly team events to keep us connected in a hybrid environment A fun and collaborative remote work environment where you'll be supported by a team of dedicated and collaborative colleagues Company Overview Vcheck is a global investigations firm that helps institutions protect their investments by providing intelligence on individuals and entities. It was founded in 2012, and is headquartered in Los Angeles, California, USA, with a workforce of 201-500 employees. Its website is