[Remote] Coach On Demand
Note: The job is a remote job and is open to candidates in USA. Served with Honor is dedicated to supporting U.S. military veterans and their families. As a Coach On Demand, you will serve as a trusted advisor, helping veterans navigate the VA disability claims process while driving new sales through outreach and coaching.
Responsibilities
• Serve as the primary relationship holder for new veterans and trusted point of contact either through Coach on Demand introduction and/or direct outreach (sales tactics)
• Conduct thorough intake assessments to identify individual needs, goals, and barriers to achieving increased disability benefits
• Reviews and understands each Veteran’s specific disability and analyzes to determine best strategy based on conditions and/or medical evidence the veteran client(s) may qualify for to maximize disability benefits
• Conducts VA disability claims coaching/consulting/strategy/sales services for veteran clients to include evaluation of medical evidence needs, speed to submission and maximization of benefits
• Educate veterans in access / use of client portal to select services / service plans, build engagement through tasks and chat, demonstrate the benefits to support a personalized experience
• Provides virtual support to the book of Veteran clients you source through daily email exchanges, phone calls, text messages, and video teleconference education-based coaching sessions
• Detailed management and documentation of all sales and delivery activities within Salesforce CRM including pipeline reporting, conversion rates, etc
• Complies with all internal policies and all applicable state, local, and federal laws
• Communicate and collaborate cross-functionally with internal business lines and service teams to ensure seamless delivery
• Actively participate in team meetings, case reviews, and initiatives aimed at improving the client's experience
Skills
• Bachelor's degree required in Communications, Healthcare Administration, or related field from an accredited institution
• A minimum of 3-5 years of direct sales experience with services based sales ideally working in the delivery of benefits to Veterans, and Veterans community
• Experience in remote care coordination, digital navigation, and case management
• Demonstrated commitment to serving diverse populations with empathy, humility, and respect for cultural differences
• Strong sales experience in a start-up environment with focus on services based sales
• Previous knowledge and experience navigating the VA disability benefits system
• Experience with VA benefit systems, navigation and services, healthcare and/or behavioral health services with public/private community service programs is a plus
• Knowledge of employment services, workforce development, or veteran transition programs
• Experience supporting military families or individuals transitioning from active duty
Company Overview
• Served With Honor is a Veteran Company that helps veterans and their families live happier, healthier, and wealthier. It was founded in 2020, and is headquartered in Austin, Texas, USA, with a workforce of 11-50 employees. Its website is https://servedwithhonor.com.
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Responsibilities
• Serve as the primary relationship holder for new veterans and trusted point of contact either through Coach on Demand introduction and/or direct outreach (sales tactics)
• Conduct thorough intake assessments to identify individual needs, goals, and barriers to achieving increased disability benefits
• Reviews and understands each Veteran’s specific disability and analyzes to determine best strategy based on conditions and/or medical evidence the veteran client(s) may qualify for to maximize disability benefits
• Conducts VA disability claims coaching/consulting/strategy/sales services for veteran clients to include evaluation of medical evidence needs, speed to submission and maximization of benefits
• Educate veterans in access / use of client portal to select services / service plans, build engagement through tasks and chat, demonstrate the benefits to support a personalized experience
• Provides virtual support to the book of Veteran clients you source through daily email exchanges, phone calls, text messages, and video teleconference education-based coaching sessions
• Detailed management and documentation of all sales and delivery activities within Salesforce CRM including pipeline reporting, conversion rates, etc
• Complies with all internal policies and all applicable state, local, and federal laws
• Communicate and collaborate cross-functionally with internal business lines and service teams to ensure seamless delivery
• Actively participate in team meetings, case reviews, and initiatives aimed at improving the client's experience
Skills
• Bachelor's degree required in Communications, Healthcare Administration, or related field from an accredited institution
• A minimum of 3-5 years of direct sales experience with services based sales ideally working in the delivery of benefits to Veterans, and Veterans community
• Experience in remote care coordination, digital navigation, and case management
• Demonstrated commitment to serving diverse populations with empathy, humility, and respect for cultural differences
• Strong sales experience in a start-up environment with focus on services based sales
• Previous knowledge and experience navigating the VA disability benefits system
• Experience with VA benefit systems, navigation and services, healthcare and/or behavioral health services with public/private community service programs is a plus
• Knowledge of employment services, workforce development, or veteran transition programs
• Experience supporting military families or individuals transitioning from active duty
Company Overview
• Served With Honor is a Veteran Company that helps veterans and their families live happier, healthier, and wealthier. It was founded in 2020, and is headquartered in Austin, Texas, USA, with a workforce of 11-50 employees. Its website is https://servedwithhonor.com.
Apply tot his job
Apply To this Job