[Remote] Cloud Solution Architect - Microsoft 365

Note: The job is a remote job and is open to candidates in USA. Microsoft is a global leader in technology, and they are seeking a Cloud Solution Architect for Microsoft 365 to support customers in their modern work transformation journey. The role involves guiding customers on solution design and deployment, ensuring operational resiliency, governance, and compliance while driving customer satisfaction and technical excellence.

Responsibilities
• Act as the technical service leader and SME on the entire lifecycle of Success Program services focused on Microsoft 365 customer environment health, resiliency, governance, and compliance solutions. This includes aligning service architecture and design with business priorities and requirements, orchestrating build and deployment, managing updates, and supporting change adoption
• Demonstrate thought leadership and subject matter expertise across service components, developing IP, influencing design and delivery quality, and enabling others through strategic guidance
• Lead technical engagements across design, build, and operations, removing blockers and accelerating adoption of Microsoft Teams, Exchange Online, SharePoint Online, Microsoft Entra ID, Microsoft Purview Compliance, Microsoft Defender for Office 365, Secure Score, and tenant health & governance controls
• Drive positive Customer Satisfaction and become a trusted advisor, providing feedback & insights from customers/partners as you develop and expand impactful relationships with customer and partner architects, C-level Technical Decision Makers (TDMs), and business stakeholders
• Provide direction to TDMs and build the bridge between TDMs and Business Decision Makers (BDMs)
• Develop opportunities to drive Customer Success business results and help Customers get value from their Microsoft investments
• Support team technical skilling on Microsoft modern work platforms based on area demands & Customer Success goals, share expertise in relevant communities, contribute to IP creation & reuse, and connect gaps and patterns across business and technology areas
• Partner with other CSAs, CSAMs, and Product Groups to drive unified delivery and technical excellence

Skills
• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting + OR equivalent experience
• Microsoft is unable to sponsor a work visa for this role due to the nature of the role's job duties
• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting + OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting + OR equivalent experience
• 4+ years experience working in a customer-facing role (e.g., internal and/or external)
• 4+ years experience working on technical projects
• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
• Demonstrated technical expertise in at least one of the following Microsoft modern work platforms: Microsoft Teams, Exchange Online, SharePoint Online, Microsoft Entra ID, Microsoft Purview Compliance & Governance, Microsoft Defender for Office 365, M365 tenant health & posture management governance controls
• Microsoft certifications (e.g., Microsoft 365 Certified: Teams Administrator Associate (MS-700); Microsoft 365 Certified: Administrator Expert (MS-102); Microsoft Certified: Identity and Access Administrator Associate (SC-300)
• Experience with modern work architecture, tenant governance, Zero Trust, and adoption programs
• IT service management certifications (e.g., ITIL 4 Foundation)

Company Overview
• Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. It was founded in 1975, and is headquartered in Redmond, Washington, USA, with a workforce of 10001+ employees. Its website is https://www.microsoft.com.

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