[Remote] Cloud Service Desk Engineer

Note: The job is a remote job and is open to candidates in USA. DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. They are seeking a Cloud Service Desk Engineer to provide engineering-level support for cloud-connected endpoint and identity services at a federal agency client, handling complex and escalated engineering tickets related to cloud identity and remote access.ResponsibilitiesEngineer and maintain conditional access policies and device compliance requirements in Microsoft Entra ID and Intune, ensuring cloud-connected endpoints meet security posture requirements before granting network accessSupport Microsoft Intune enrollment workflows for cloud-managed devices, including configuration profile deployment and compliance enforcementImplement and maintain passwordless authentication and hardware-backed credentials for privileged and sensitive accounts across cloud-connected environmentsSupport VDI connectivity engineering, ensuring remote users on macOS and Windows platforms can securely access the virtual desktop environmentMaintain device enrollment and identity association workflows, ensuring accurate asset inventory and user-to-device linkage across cloud and hybrid environmentsConfigure and maintain logging and telemetry for cloud identity and access events; ensure audit trails are forwarded to enterprise SIEM platformsResolve complex and escalated engineering tickets related to cloud services, identity, and access; produce runbooks and documentation for recurring issue patternsSkillsBachelor's degree in Information Technology, Cybersecurity, or a related field preferred8+ years of experience in Information Technology, Endpoint Engineering, or Cybersecurity6+ years performing engineering (not help desk) functions in enterprise environmentsHands-on experience with Microsoft Entra ID and Intune for cloud identity and device compliance managementExperience engineering conditional access policies, role-based access, and identity-aware network access controlsExperience supporting VDI environments and remote access connectivity for Windows and macOS usersExperience implementing passwordless authentication and hardware-backed credentials in an enterprise environmentExperience working under formal change control, audit, and security governance processesMicrosoft certifications in identity, endpoint management, or cloud administrationExperience with Microsoft Sentinel for cloud identity and access telemetryFamiliarity with hybrid identity environments integrating on-premises Active Directory with Entra IDMust possess or be eligible to obtain and complete a government security screening and/or a Secret security clearanceActive Top Secret (TS) clearance requiredMust be a U.S. CitizenBenefitsVirtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.Company OverviewDMI is a leading provider of digital services and technology solutions with a focus on end-to-end managed services, including managed mobility, cloud, cybersecurity, network operations, and application development. It was founded in 2002, and is headquartered in Bethesda, Maryland, USA, with a workforce of 1001-5000 employees. Its website is http://dminc.com.