[Remote] Cloud Operations Engineer

Note: The job is a remote job and is open to candidates in USA. Made4net is a leading provider of supply chain execution software solutions, committed to excellence in optimizing supply chain operations. They are seeking a hands-on Cloud Operations Engineer to join their global operations team, responsible for supporting mission-critical systems across AWS, Windows, and Linux, ensuring reliability and rapid incident response.ResponsibilitiesProvide production support as part of a global follow-the-sun operations team - monitor systems, triage alerts, respond to incidents, and ensure service continuity across all environmentsMonitor infrastructure and application health across security and operations dashboards; detect, triage, and respond to performance, availability, and security alerts; produce and maintain SLA reportingDeploy, manage, and maintain AWS infrastructure with a primary focus on EC2-based workloads across Windows and Linux environmentsConfigure and manage load balancers (ALB/NLB), including URL rewrite rules, routing policies, and SSL termination for web applicationsDesign and maintain high-availability architectures on AWS, ensuring redundancy, multi-AZ deployments, and tested failover proceduresOwn backup and disaster recovery operations - scheduling, retention policies, monitoring, and regular restoration testingAutomate configuration management and application update deployments using Ansible, ensuring consistency and minimal downtime across all environmentsManage database infrastructure across environments - provisioning, patching, performance tuning, and backup/recovery operationsTroubleshoot and configure networking components including VPC, subnets, routing tables, DNS, security groups, and firewall rulesHandle incident escalation, maintain shift handover documentation, and contribute to post-mortems and continuous improvement of support processesMaintain infrastructure runbooks, operational documentation, and contribute to automation and tooling improvementsSupport the company’s ongoing transition toward microservices and containerized architectures, contributing operational knowledge and helping ensure smooth adoption in production environmentsSkillsBachelor's degree in computer science, Information Technology or a related field, or equivalent experience through certifications, vocational training, or hands on work3-5 years of hands-on experience in a cloud infrastructure, systems engineering, or production support roleComfortable with a follow-the-sun support model; availability for occasional weekend coverage is expected as part of the global team rotationStrong hands-on experience with AWS, specifically EC2, ALB/NLB, VPC, S3, and AWS Backup servicesSolid experience administering Windows and Linux servers in an enterprise IaaS environmentHands-on experience with Ansible for configuration management and automated application deployments, including managing update pipelinesProven experience designing and maintaining high-availability architectures on AWS (multi-AZ, auto-scaling, failover)Proficiency in configuring ALB/NLB, including URL rewrite rules, path-based and host-based routing, and listener rules for web applicationsSolid understanding of AWS networking: VPC design, subnets, routing tables, security groups, DNS, and VPN connectivityHands-on experience managing relational database infrastructure (provisioning, patching, monitoring, and performance tuning (MSSQL Server, Postgres, Oracle)Experience with security and ops monitoring - interpreting alerts, identifying anomalies, triaging incidents, and escalating appropriatelyExperience with infrastructure and application performance tracking; able to interpret metrics and respond to anomaliesScripting proficiency in Bash, Python, or PowerShell for automation and operational tasksAWS certifications (Solutions Architect, SysOps Administrator, or equivalent)Experience with infrastructure-as-code tools such as Terraform or CloudFormationExperience with ITSM / ticketing systems in a production support context (Zendesk preferred)Experience with Grafana or similar monitoring and observability platforms (Grafana preferred)Familiarity with CI/CD pipelines and DevOps practicesBenefitsHealth insurance (medical, dental, vision) with a robust wellness program to support your physical and mental well-beingGenerous paid time off policyCompany-matched 401(k) retirement plan to help you secure your futureTuition reimbursement program to support your continued education and career advancementEmployee assistance program providing confidential counseling and support services for personal challengesDiscretionary employee bonus programEmployee Discounts and perks through our PEOCompany OverviewMade4net offers warehouse management, and transport management system. It was founded in 2004, and is headquartered in Hackensack, New Jersey, USA, with a workforce of 51-200 employees. Its website is http://www.made4net.com/.Company H1B SponsorshipMade4net has a track record of offering H1B sponsorships, with 3 in 2023. Please note that this does not guarantee sponsorship for this specific role.