[Remote] Cloud Engineering Support Manager

Note: The job is a remote job and is open to candidates in USA. AssetWatch is a company focused on enhancing manufacturing uptime through condition monitoring. They are seeking a Cloud Engineering Support Manager to lead a team that addresses technical challenges, improves developer efficiency, and enhances operational workflows within the engineering organization.ResponsibilitiesTeam leadership and collaboration: Recruit, guide, coach, and mentor developers, making sure issues and projects are delivered on time, within scope, and to the company’s quality standardsStakeholder management: Collaborate closely with engineering leadership to understand and document issues and priorities, aligning development and support work with engineering and business objectives, including managing expectationsTeam oversight: Fluent in Jira for issue tracking, workflow management, and reporting. Keep the team aligned and using Jira to its fullest potentialProject and issue management: Oversee task boards, backlog management, and workload planning. Monitor progress and clear any impediments or bottlenecks to keep support on trackContinuous improvement: Advocate for and put in place best practices, efficiency improvements, and new technologyCross-functional communication: Work seamlessly across the organization to drive strong inter-team collaboration and efficiencyGoal setting and accountability: Set direct-report goals tied to company OKRs, drive accountability, and make sure team KPIs and commitments are met, with a focus on high employee satisfaction (Employee NPS)SkillsYou are an engineering leader and hands-on technical contributor who thrives in a fast-paced environment, balancing technical execution, team leadership, and process improvementYou have a passion for problem-solving, automation, and helping development teams operate at peak efficiencyYou enjoy mentoring engineers and building a collaborative, high-performing team, while still diving into technical challenges and process optimizations yourselfAtlassian Jira experience, including workflow management, automation, and reportingStrong organizational skills, results-oriented with a bias for actionEmbraces a culture of accountabilityA strong collaborator who builds trust and contributes to the success of the teamEnjoys a challenge, has a desire to learn, is passionate about the work, and is committed to excellence and continuous improvementWorks autonomously with minimal supervisionBrings a professional presence, strong communication skills, and professional conductShows the desire and the know-how to understand and solve customer needsAble to multi-task, prioritize, and manage time effectivelyActs ethically and fairly and takes responsibility for accomplishing work goals2+ years of lead or management experience4+ years of experience building React web applications4+ years of experience working with databases (MySQL, SQL Server)4+ years of experience coding in JavaScript, HTML, and CSSServerless experience with AWS (API Gateway, Lambda)Experience with browser compatibility and mobile-friendly standardsFamiliarity with issue tracking and source control such as Jira and BitbucketOptimization experienceExperience with Python, UX, and AWS tools is a nice bonusBenefitsCompetitive compensation package including stock optionsFlexible work scheduleComprehensive benefits including retirement plan matchOpportunity to make a real impact every dayWork with a dynamic and growing teamUnlimited PTOCompany OverviewManufacturing facilities face common challenges including stressed equipment, unplanned downtime, and strained personnel. It was founded in 2014, and is headquartered in Westerville, Ohio, USA, with a workforce of 201-500 employees. Its website is https://www.assetwatch.com/.