[Remote] Cloud Communications Engineer

Note: The job is a remote job and is open to candidates in USA. ai2io is a premier engineering and consulting firm specializing in innovative solutions. The Cloud Communications Engineer is responsible for supporting day-to-day operations across Microsoft Exchange Online and Microsoft 365 collaboration services, focusing on mail flow management and messaging reliability.ResponsibilitiesOwn and manage Exchange Online, including mail flow, transport rules, anti-spam policies, and message tracingAdminister mailboxes, shared mailboxes, distribution groups, and Microsoft 365 groupsTroubleshoot and resolve email delivery and messaging issues across the organizationManage Microsoft Teams environments, including team and channel provisioning, permissions, and lifecycle supportSupport collaboration workflows leveraging Microsoft 365 Groups and Teams, in coordination with Identity and Access ManagementSupport cross-tenant collaboration capabilities, including configuration and operational support for Microsoft Entra Multi-Tenant Organization (MTO) user access and synchronizationAssist with cross-tenant user lifecycle management, ensuring proper alignment of identities, permissions, and collaboration access between organizationsImplement and support Microsoft Entra Entitlement Management, including the creation and delivery of Access Packages for governed resource accessCollaborate with Cloud Operations (Identity) to ensure proper access, group membership, and user alignment across systems and tenantsHandle Tier 2/3 support requests related to messaging, collaboration platforms, and cross-tenant collaboration scenariosMaintain operational standards, governance policies, and documentation for messaging and collaboration platformsSupport governance and standardization of messaging and collaboration platforms, ensuring consistency, security, and scalability across tenantsSkillsStrong working knowledge of Microsoft Exchange Online, including mail flow, transport rules, anti-spam policies, and message tracingExperience managing mailboxes, shared mailboxes, distribution groups, and messaging-related permissionsFamiliarity with Microsoft Teams administration, including team and channel management, permissions, and collaboration workflowsExperience with Microsoft Entra cross-tenant collaboration, Multi-Tenant Organization (MTO) user management, and Entitlement Management (Access Packages)Working knowledge of Microsoft 365 groups and how they function across Exchange Online and TeamsBasic understanding of Microsoft Entra ID (Azure AD), including user and group relationships as they relate to messaging and collaborationAbility to troubleshoot and resolve messaging and collaboration issues, including mail delivery failures, access issues, and Teams-related problemsExperience with email security concepts such as allow/block lists, spam filtering, and message hygiene policiesAbility to support and maintain collaboration environments while following established standards and governance practicesAbility to follow defined architectures and work within established cloud and identity frameworksStrong troubleshooting and analytical skills with a focus on messaging and collaboration platformsAbility to communicate effectively with both technical and non-technical users regarding messaging and collaboration issuesAbility to collaborate with Cloud Operations (Identity) and Cloud Engineering teams to resolve cross-platform issuesAbility to manage and prioritize multiple requests in a ticket-driven environmentDemonstrated willingness to learn and expand into broader Microsoft 365 collaboration services over timeStrong organizational skills and attention to detailBachelor's degree in IT, Information Systems, Computer Science, or related discipline5 years of experience in Information TechnologyBenefitsChoice of comprehensive medical plans (including two PPO-style plans and a HDHP w/ HSA option)Flex spending accounts (FSA)Dental and vision plansComprehensive medical, dental and vision benefits extended to spouse / domestic partner and dependent children up to age 26401k with company match and self-directed brokerage account optionPTO including additional paid time off during the last week of the yearCompany paid life insurance coverage for employees and their eligible dependentsShort and long-term disability, AD&D coverageProfessional development opportunities, tuition reimbursement and professional licensing assistancePaid parental leave after one year of employmentCompany OverviewOur mission is to guide our clients on their technological adventure, helping them confidently choose, design, or build the tools that propel their business success. It was founded in undefined, and is headquartered in , with a workforce of 11-50 employees. Its website is https://www.ai2io.co/.