[Remote] CLM Senior Business Analyst

Note: The job is a remote job and is open to candidates in USA. Epiq is a company focused on delivering complex global legal outcomes, and they are seeking a detail-oriented and analytical Senior Business Analyst with expertise in Contract Lifecycle Management (CLM). The role involves working closely with clients to understand their business needs, analyze contract management processes, and support the design and deployment of CLM solutions to enhance efficiency and compliance.ResponsibilitiesConduct interviews and workshops with stakeholders to gather, document, and validate business requirements for CLM projectsDevelop a deep understanding of client contract management processes, identifying opportunities for automation and efficiency improvementsServe as a trusted advisor to clients, translating business needs into functional requirements and aligning solutions with strategic goalsAnalyze current-state contract lifecycle processes, including contract creation, approval, negotiation, and post-execution managementCollaborate with clients to design future-state processes, focusing on best practices and optimizing the CLM workflow for scalability and complianceDevelop and present detailed process maps, functional specifications, and solution documentation for stakeholder reviewConfigure CLM systems based on gathered requirements, including setting up workflows, templates, metadata, and reporting dashboardsPartner with technical teams to oversee and validate customizations, integrations, and data migrations as part of the CLM implementationSupport testing phases by developing test cases, conducting user acceptance testing (UAT), and troubleshooting issues to ensure solution qualityDevelop training materials, user guides, and process documentation to support end-user adoption of the CLM solutionConduct training sessions and workshops to familiarize users with new processes, workflows, and system functionalityServe as a point of contact for post-go-live support, addressing user queries and identifying opportunities for system enhancementsMonitor solution performance and user feedback post-implementation, making recommendations for continuous improvementLeverage data from the CLM system to generate insights on contract performance, cycle times, and compliance metricsProvide actionable reports and dashboards to stakeholders, showcasing the impact of the CLM solution on business objectivesSkillsBachelor's degree in Business, Information Systems, or a related field; Master's degree is a plus5+ years of experience as a Business Analyst, preferably with a focus on CLM or related contract management softwareDemonstrated experience in requirements gathering, process analysis, and solution configuration within a CLM system (e.g., Agiloft, Icertis, Conga, Malbek, ContractPodAi)Proficiency in process mapping and business analysis techniquesExperience with CLM configuration and understanding of contract lifecycle processesFamiliarity with data analysis and reporting tools, with the ability to derive insights from contract performance metricsStrong written and verbal communication skills, with an ability to articulate technical concepts to non-technical stakeholdersProven ability to build and maintain positive client relationshipsDetail-oriented and self-motivated, with a commitment to delivering high-quality workBenefitsMay be eligible for an annual bonusCompany OverviewEpiq Systems provides legal process outsourcing (LPO) services in the United States and internationally. It was founded in 1988, and is headquartered in Chicago, Illinois, USA, with a workforce of 5001-10000 employees. Its website is https://www.epiqglobal.com/.Company H1B SponsorshipEpiq has a track record of offering H1B sponsorships, with 1 in 2025, 1 in 2022, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.