[Remote] Clinical Success Manager

Note: The job is a remote job and is open to candidates in USA. Videa is a cutting-edge AI-powered solution for dentistry, developed by a team of seasoned leaders, engineers, AI scientists, and clinicians spun out of MIT. They are seeking a Clinical Success Manager to join their Customer Success team, responsible for guiding adoption strategies and strengthening client relationships across their customer base. The role involves leading education and enablement initiatives to ensure clinical excellence and consistency across all accounts.ResponsibilitiesOwn the end-to-end client relationship for a portfolio of DSO accounts, serving as the primary point of contact post-implementationDevelop deep relationships with clinical and executive stakeholders to understand practice goals, workflows, and success metricsDeliver a consistently high standard of service that drives client satisfaction, retention, and advocacyManage issue escalations with professionalism, balancing urgency with clear client expectation-settingDrive product adoption across dental teams through a consultative approach rooted in clinical workflow expertiseDefine adoption milestones and clinical success metrics in partnership with clients; intervene proactively when engagement lagsAnalyze client usage data to surface trends, identify gaps, and share actionable opportunities for deeper engagementBring clinical credibility into strategic account conversations to ensure adoption aligns with both clinical and business outcomesDesign and deliver clinical training programs for dental teams, executives, and front-line staffDevelop scalable educational assets — including guides, webinars, playbooks, and case studies — to build confidence in AI-assisted workflowsRepresent the company as a clinical thought leader at client meetings, workshops, and industry eventsTranslate client feedback and clinical insights into actionable input for Product, Engineering, and Go-to-Market teamsCollaborate with Sales, Implementation, and Clinical Effectiveness to deliver a seamless, clinically sound customer experienceServe as the internal voice of the client to continuously improve implementation, and product experienceSkillsDental degree (DDS, DMD, RDH, or equivalent) with business or industry experience (MBA, consulting, customer success, or leadership roles in dental organizations)5+ years of experience in dentistry, healthcare consulting, customer success, or product adoption roles — ideally in health tech, SaaS, or AIProven ability to educate and influence clinical teams while also engaging executives on business outcomesExcellent communication skills, with the ability to bridge technical, clinical, and business perspectivesHighly organized, with the ability to partner across multiple accounts and teamsPassion for innovation in dental care and for transforming patient outcomes through technologyTenacity and creative problem solving skillsBenefitsOffers EquityUnlimited PTO100% company-paid dental and vision coverageGenerous medical contributionsBonus opportunitiesA comprehensive benefits package where applicableCompany OverviewVideaHealth is offers dentistAI’s software automatically detects pathologies in dental imaging, helping dentists avoid missing diseases. It was founded in 2018, and is headquartered in Boston, Massachusetts, USA, with a workforce of 51-200 employees. Its website is https://videa.ai.