[Remote] Clinical Service Desk-Helpdesk-REMOTE-US

Note: The job is a remote job and is open to candidates in USA. NTT DATA North America is a leader in business and technology services, focusing on improving patient outcomes in the healthcare ecosystem. They are seeking a Clinical Service Desk-Helpdesk agent to handle inbound customer calls related to clinical applications, ensuring timely resolution of incidents in a 24/7 environment.ResponsibilitiesThis position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer callsAll candidates will have to be shift flexible. Shift work is required including nights, weekends, and/or holidaysRespond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and MeditechTrack and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely mannerResponsible for driving resolution of incidents on a 24/7 deskRead text on computer screens for the duration of the shiftRemain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaksEnsure a quiet, private workspace with high speed, wired internetTravel up to 10% of the time, if requiredLift up to 25 lbs. if needed for equipment setupHave a working cell phone for manager communication and Two-Factor AuthenticationSkillsAll candidates are required to be shift flexibleNight, weekend, and/or holiday work will be requiredSchedule can be changed as per client and business requirements or training needsAdditionally, overtime may be required depending on business requirementsThis position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer callsThis is a call center environment in which we support our customers 24x7x365All candidates will have to be shift flexibleShift work is required including nights, weekends, and/or holidaysAccount specific training is conducted during day shift hours, regardless of assigned shiftRespond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and MeditechIncidents may include, but are not limited to workflow issues, application errors, user access, and functionalityTrack and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely mannerResponsible for driving resolution of incidents on a 24/7 deskRead text on computer screens for the duration of the shiftRemain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaksEnsure a quiet, private workspace with high speed, wired internetTravel up to 10% of the time, if requiredLift up to 25 lbs. if needed for equipment setupHave a working cell phone for manager communication and Two-Factor AuthenticationMinimum 1 year Healthcare-Healthcare Systems-Customer ServiceMinimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education)Minimum of 1 year of technical troubleshooting experienceHigh school diploma or equivalent requiredExperience in a call center environmentDemonstrate a service philosophy in all interactions with clinicians and colleaguesEffective communication and interpersonal skillsProficient typing and English language skills (both verbally and in writing)Strong listening capabilities to fully understand caller's needs / requestsExceptional ability to work optimally in a fast-paced environmentBenefitsWe offer a full comprehensive benefits package that starts from your first day of employment.Company OverviewNTT DATA, Inc. is a trusted global innovator of business and technology services. It was founded in 1988, and is headquartered in Plano, Texas, USA, with a workforce of 10001+ employees. Its website is https://us.nttdata.com.