[Remote] Clinical Implementation Specialist

Note: The job is a remote job and is open to candidates in USA. Athelas is a company focused on transforming healthcare through technology, and they are seeking a Clinical Implementation Specialist to drive the successful implementation and adoption of their product suite across enterprise healthcare clients. This role involves leading a team of implementation specialists, managing strategic client relationships, and ensuring smooth client onboarding and rapid time-to-value.ResponsibilitiesDrive activation projects for new strategic clients, from kickoff to go-live and steady stateDefine and standardize implementation methodologies and best practices across the organizationDevelop and execute comprehensive implementation plans aligned with client objectives and timelinesCoordinate cross-functional teams including IT, clinical staff, and administrative personnel during the implementationConfigure and customize Commure solutions to meet specific client requirements and workflowsDesign and build custom operational tools and dashboards using Retool to support client implementations and track metricsCreate and maintain data pipelines and analytics workflows to monitor implementation progressDevelop SQL queries and scripts to analyze client usage patterns and adoption metricsDesign and deliver training programs for various user groups (providers, staff, administrators)Establish and track key performance indicators (KPIs) to measure implementation successBuild automated reporting solutions to track implementation progress and success metricsOwn and nurture C-level relationships during the activation phase, ensuring high satisfaction and adoptionCreate and maintain implementation documentation, best practices, and process improvementsCollaborate with Product and Engineering teams to resolve technical issues during implementationDrive continuous improvement of implementation processes based on metrics and feedbackSkillsBachelor's degree in Healthcare Administration, Business, Computer Science, or related technical field3+ years of experience in SaaS technology, healthcare technology or a similar roleTechnical aptitude with basic data analysis capabilities i.e. SQL and experience with data visualization tools (Looker, Tableau)Excellent project management skills with the ability to manage multiple strategic implementations simultaneouslySuperior communication and presentation skills, particularly with stakeholdersExperience with change management and stakeholder engagement at enterprise scaleAbility to travel 25% of time (upwards of 50% based on site/client) for on-site client engagementExperience with AI/ML technologies in healthcareStrong understanding of healthcare workflows and EHR systems (especially Epic)Experience with low-code platforms (Retool preferred) for creating operational dashboards and toolsAbility to write and understand basic JavaScript/SQL for customizing implementationsBackground in clinical documentation or medical scribingCompany OverviewAthelas develops technology to monitor chronically ill patients in their homes. It is a sub-organization of Commure. It was founded in 2016, and is headquartered in Mountain View, California, USA, with a workforce of 201-500 employees. Its website is https://athelas.com/.