[Remote] Clinical Engineering Customer Advocate - Advocate Health Remote FT Days

Note: The job is a remote job and is open to candidates in USA. Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. They are seeking a Clinical Engineering Customer Advocate responsible for managing customer service requests, processing purchase requisitions, and ensuring compliance with vendor policies.ResponsibilitiesResponsible for receipt & dispatch of customer service requests & other inquiries through the CMMS work order system and/or via phone. Includes monitoring and recording internal resource availability, call escalation, and vendor management/schedulingProcesses HTM purchase requisitions of goods, services, and contract pools into purchase orders per departmental workflow, including obtaining proper levels of approval authorityAs needed, trains front-line team members, suggests alternative sourcing, provides requestor updates to order status and escalates, coordinates with A/P to vet new vendors, ensures HTM compliance with preferred supplier vendor policies, and manages updates to purchase ordersEnsures all invoices are entered into AP system. Reconciles invoice (or contracted service reports), PO line items, and receipts prior to coding and authorizing paymentsDocuments and escalates variances with internal resources and vendors per department proceduresProvides SharePoint and CMMS data entry and updates under direction of an HTM leaderCompiles reportsCoordinates meeting planning and event logistics. Other duties as assignedSkillsAssociates degree in business, accounting, or related field, or five or more years experience working within a healthcare office environmentExcellent communication skills and understanding of basic medical equipment terminology in order to interpret problems described by service requestersAbility to enter and retrieve data from selected software packages such as CMMS work order systems, SharePoint sites and libraries, and invoicing applications as required for daily work activitiesEffective use of Outlook, excel and other business softwareDemonstrates accuracy, thoroughness, and orderliness in performing job dutiesAbility to work independently and as part of a teamExcellent customer service and communication skillsAbility to prioritize multiple, simultaneous work requestsStrong interpersonal, organizational and customer service skillsAbility to maintain a calm, professional demeanor under pressureBenefitsBase compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or trainingPremium pay such as shift, on call, and more based on a teammate's jobIncentive pay for select positionsOpportunity for annual increases based on performancePaid Time Off programsHealth and welfare benefits such as medical, dental, vision, life, and