[Remote] Clinical Director (Part Time; Not to Exceed 20 hours per week)

Note: The job is a remote job and is open to candidates in USA. Vistra is a Service-Disabled Veteran-Owned Small Business providing professional support services to Defense, Federal, and Civilian Agencies. They are seeking a Clinical Director who will oversee the clinical integrity and safety of a data collection effort for the Veterans Health Administration, ensuring adherence to operational protocols and providing training and support for interviewers engaging with vulnerable populations.ResponsibilitiesDevelopment and Management of Crisis ProtocolsDesign implement and enforce standardized operating procedures (SOPs) for identifying respondents in acute distressOversee strict compliance with the standardized VHA protocol for connecting Veterans in crisis with the Veterans Crisis Line (VCL)Conduct post-incident reviews of any crisis escalations to ensure protocols were followed correctly and to implement continuous improvement measuresSpecialized Mental Health TrainingDevelop and deliver comprehensive training modules for all call center personnel focusing on relevant mental health conditions (e.g., PTSD, depression, anxiety, suicidal ideation)Train interviewing staff on trauma-informed communication techniques and active listening to ensure interviews are conducted in a manner sensitive to individuals with mental health disordersEvaluate interviewer competency through role-playing and scenario-based assessments prior to their deployment on the projectClinical Support and Staff WellbeingProvide real-time and scheduled clinical support to interviewers navigating difficult, sensitive, or emotionally taxing conversationsImplement "vicarious trauma" and staff wellbeing programs to prevent burnout and ensure workforce stability among personnel conducting back-to-back mental health assessmentsCollaborate with the Contract Manager and Quality Assurance Team to review audio recordings of sensitive calls, providing clinical feedback and coaching to interviewersSkillsMinimum bachelor's degree with relevant work experience in a field related to mental health such as psychology, psychiatry, social work, or counselingMust hold an active, unrestricted independent clinical license in a behavioral health discipline in at least one U.S. state or territory (e.g., LCSW/LICSW, LPC/LCPC/LMHC, LMFT, licensed clinical psychologist, or psychiatrist). License must permit independent clinical practice and, where applicable, clinical supervisionMust demonstrate extensive, relevant work experience in a field directly related to mental health, specifically psychology, psychiatry, social work, or counselingMust successfully pass a comprehensive Federal background check before interacting with any Veteran data or overseeing staffMust complete VA Talent Management System (TMS) training in Information Security and HIPAA, as well as the CITI PROGRAM training in human subjects protectionUS Citizenship Required: Due to the requirements of the federal contract that this position supports, U.S. citizenship is requiredMaster's degree preferredPrior clinical experience working directly with the Veteran population or within the VHA system preferredFamiliarity with Computer Assisted Telephone Interviewing (CATI) environments and managing clinical standards within high-volume contact centers preferredDemonstrated experience designing crisis escalation pathways for remote or telephonic care environments preferredBenefitsMedical, dental, and vision benefitsLife and disability insuranceEmployer matching 401(k) retirement planPaid Time OffParental and Bereavement LeaveProfessional DevelopmentCompany OverviewVistra Communications (Vistra) is an integrated marketing, communications and consulting agency. It was founded in 2007, and is headquartered in Lutz, Florida, USA, with a workforce of 51-200 employees. Its website is http://consultvistra.com.