[Remote] Clinical Consultant II, Enabling Technologies - Salt Lake City, UT

Note: The job is a remote job and is open to candidates in USA. Medtronic is a leader in global healthcare technology, committed to improving healthcare access and equity. The Clinical Consultant II, Enabling Technologies will provide clinical, technical, and product knowledge support to customers while building solid relationships and delivering training. This role involves coordinating with teams for installations, providing technical assistance during procedures, and educating healthcare personnel on Medtronic's technology-enabled procedures.ResponsibilitiesCoordinate, support, and collaborate with other Enabling Technologies team members for on-site installations with our customersRepresents Medtronic during technology-enabled procedures to provide technical assistanceMaintain system hardware and software to maximize system performanceInstalls software and hardware upgradesPerforms system preventative maintenanceProvides telephone clinical support to customersUses UNIX/LINUX commands to modify operating filesFulfills Software and Service Contract obligationsActs as the primary Medtronic customer liaison for repair and technical support issuesProvides timely information to the district team regarding customer concerns, issues and market opportunitiesProvide service to customers per their individual needsMaintains familiarity with status of calls and issues at customer sitesReports necessary complaints and partners with Clinical Manager to ensure full resolutionFiles weekly site visit and customer contact reports for service improvement purposesEducates and trains physicians and hospital personnel – OR, Radiology, Central Sterile Processing, Biomedical and Information Technologies – on technical matters relating to our technology-enabled proceduresProvides a clinical resource for surgeons, clinicians and others being trainedUpdates customers on tips, shortcuts and suggestions, as appropriateParticipates in in-house sponsored customer training at designated sites for both internal and external partnersProvides training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer)Continually train members of the Enabling Technologies Clinical Support team to increase their knowledge of the latest technology-enabled proceduresWork and collaborate with Spinal Sales and NeuroSurgery Reps to identify prospective new users for both Navigation and Robotics for applicable technology-enabled proceduresAttend and participate in sales meetings, training programs, conventions, and trade shows as directedSubmit reports and provide information as directedCooperate with all personnel on the execution of Company programsSupports more complex, new image-guided products and applications to physicians and hospital staffWorks as a team member with the Enabling Technologies Region Manager and Clinical Manager to prioritize customer technical support and service expectation goalsProvide input on new product development based on in-field experienceResponsible for documentation at new or existing installationsAdhere to company policies and conduct all business in an ethical mannerSkillsHigh School Diploma or GED with a minimum of 6 years of clinical, medical sales or medical imaging/navigation/robotics experience; orAssociate Degree with a minimum of 4 years of clinical, medical sales or medical imaging/navigation/robotics experience; orA Bachelor's degree with a minimum of 2 years of clinical, medical sales or medical imaging/navigation/robotics experienceMust have a valid driver's license and active vehicle insurance policyYour driving record will be reviewed and will be considered as part of your applicationRT and/or MRI certificationPrior experience with Image Guided SystemsPrior experience with MRIOperating room experiencePreference will be given to local qualified candidates and candidates with Medtronic experienceBenefitsSales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals.Health, Dental and vision insuranceHealth Savings AccountHealthcare Flexible Spending AccountLife insuranceLong-term disability leaveDependent daycare spending accountTuition assistance/reimbursementSimple Steps (global well-being program)Incentive plans401(k) plan plus employer contribution and matchShort-term disabilityPaid time offPaid holidaysEmployee Stock Purchase PlanEmployee Assistance ProgramNon-qualified Retirement Plan Supplement (subject to IRS earning minimums)Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)Temporary employees are eligible for paid sick time, as required under applicable state lawEmployee Stock Purchase PlanCompany OverviewMedtronic is a healthcare technology company that designs and develops AI-based products and solutions for the medical industry. It was founded in 1949, and is headquartered in Minneapolis, Minnesota, USA, with a workforce of 10001+ employees. Its website is https://www.medtronic.com.